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~isPartOf:"Journal of service theory and practice : JSTP"
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Beziehungsmarketing
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Consumer behaviour
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Customer satisfaction
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Conduit, Jodie
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Journal of service theory and practice : JSTP
Journal of business research : JBR
904
SpringerLink / Bücher
667
Journal of retailing and consumer services
590
Industrial marketing management : the international journal for industrial and high-tech firms
502
International journal of hospitality management
369
Journal of business ethics : JOBE
313
Journal of organizational change management
307
Springer eBook Collection
257
The journal of services marketing
229
The service industries journal
218
The journal of business & industrial marketing
213
Journal of change management : an international journal
193
Journal of strategic marketing
179
Journal of the Academy of Marketing Science
178
Business process management journal
167
Cogent business & management
162
Gabler Edition Wissenschaft
160
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
154
Technological forecasting & social change : an international journal
154
International journal of contemporary hospitality management
152
Organization science : a journal of the Institute for Operations Research and the Management Sciences ; bridging disciplines to advance knowledge of organizations
149
Journal of Organizational Change Management
145
International journal of electronic customer relationship management : IJECRM
143
Academy of Management journal : AMJ
134
Journal of marketing
131
European Journal of Marketing
130
European management journal
130
Harvard-Business-Manager : das Wissen der Besten
128
Journal of Business & Industrial Marketing
128
Tourism management : research, policies, practice
128
Business horizons
127
Journal of hospitality marketing & management
127
Harvard business review : HBR
124
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
124
Journal of service research : JSR
121
Journal of travel and tourism marketing
121
The journal of product & brand management
116
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
116
Journal of service management
115
Leadership & organization development journal
115
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ECONIS (ZBW)
42
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1
Organizational justice and personal initiative, mediating role of affective commitment
Lópze-Cabarcos, M. Ángeles
;
Machado-Lopes-Sampaio-de …
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 854-876
Persistent link: https://www.econbiz.de/10011392449
Saved in:
2
Does employee performance affect customer loyalty in pharmacy services?
Rabbanee, Fazlul K.
;
Burford, Oksana
;
Ramaseshan, B.
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 725-743
Persistent link: https://www.econbiz.de/10011392213
Saved in:
3
The role of service fairness in the service quality - relationship quality - customer loyalty chain : an empirical study
Giovanis, Apostolos
;
Athanasopoulou, Pinelopi
; …
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 744-776
Persistent link: https://www.econbiz.de/10011392388
Saved in:
4
Guilt no longer a sin : the effect of guilt in the service recovery paradox
Cheng, Yin-Hui
;
Chang, Chia-Jung
;
Chuang, Shih-Chieh
; …
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 836-853
Persistent link: https://www.econbiz.de/10011392444
Saved in:
5
Linking customer verbal aggression and service sabotage
Yeh, Ching-Wen
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 877-896
Persistent link: https://www.econbiz.de/10011392456
Saved in:
6
Switching barriers and customer retention : why customers dissatisfied with online service recovery remain loyal
Li, Chia-Ying
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
4
,
pp. 370-393
Persistent link: https://www.econbiz.de/10011400714
Saved in:
7
The effect of customer incivility on service employees' customer orientation through double-mediation of surface acting and emotional exhaustion
Hur, Won-Moo
;
Moon, Tae Won
;
Han, Su-Jin
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
4
,
pp. 394-413
Persistent link: https://www.econbiz.de/10011400716
Saved in:
8
Determining value in a complex service setting
Plewa, Carolin
;
Sweeney, Jillian C.
;
Michayluk, David
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
5
,
pp. 568-591
Persistent link: https://www.econbiz.de/10011417693
Saved in:
9
Can advanced technology affect customer-based brand equity in service firms? : an empirical study in upscale hotels
Šerić, Maja
;
Gil Saura, Irene
;
Mollá Descals, Alejandro
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
1
,
pp. 2-27
Persistent link: https://www.econbiz.de/10011421818
Saved in:
10
How do brand personality, identification, and relationship length drive loyalty in sports?
Karjaluoto, Heikki
;
Munnukka, Juha
;
Salmi, Milja
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
1
,
pp. 50-71
Persistent link: https://www.econbiz.de/10011421927
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