//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of strategic marketing"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Prozessmanagement im Reisebüro...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
169
Relationship marketing
169
Consumer behaviour
73
Konsumentenverhalten
73
Customer satisfaction
49
Kundenzufriedenheit
49
Dienstleistungsqualität
47
Service quality
47
Marketing management
31
Marketingmanagement
31
Brand management
26
Markenführung
26
Social Web
24
Social web
24
Customer integration
22
Kundenintegration
22
Brand image
21
Lieferantenmanagement
21
Markenimage
21
Supplier relationship management
21
Betriebliche Wertschöpfung
17
Value creation
17
Brand
15
Confidence
15
Customer value
15
Internet marketing
15
Kundenwert
15
Markenartikel
15
Online-Marketing
15
Vertrauen
15
Einzelhandel
12
Retail trade
12
Online retailing
11
Online-Handel
11
Structural equation model
11
Strukturgleichungsmodell
11
relationship marketing
11
E-commerce
9
Electronic Commerce
9
Viral marketing
9
more ...
less ...
Online availability
All
Undetermined
114
Free
1
Type of publication
All
Article
187
Book / Working Paper
5
Type of publication (narrower categories)
All
Article in journal
192
Aufsatz in Zeitschrift
192
Collection of articles of several authors
3
Sammelwerk
3
Aufsatzsammlung
2
Case study
1
Fallstudie
1
more ...
less ...
Language
All
English
192
Author
All
Simkin, Lyndon
7
Dibb, Sally
4
Fernandes, Teresa
4
Japutra, Arnold
4
Mattsson, Jan
4
Pervan, Simon J.
4
Roy, Sanjit
4
Roy, Sanjit Kumar
4
Harrigan, Paul
3
Polonsky, Michael J.
3
Thaichon, Park
3
Ashill, Nicholas
2
Bang, Nguyen
2
Bove, Liliana L.
2
Canhoto, Ana Isabel Domingos
2
Diwan, Saloni Pawan
2
Farrell, Mark Anthony
2
Frazer, Lorelle
2
Giannakis, Damianos
2
Gupta, Samir
2
Hajli, Nick
2
Harker, Michael
2
Jaber, Faten
2
Jebarajakirthy, Charles
2
Johnson, Lester W.
2
Ketron, Seth
2
Leckie, Civilai
2
Meadows, Maureen
2
Mishra, Sita
2
Naumann, Earl
2
Ngo, Liem Viet
2
O'Cass, Aron
2
Oczkowski, Edward A.
2
Paul, Justin
2
Pelham, Alfred M.
2
Rahman, Kaleel
2
Rizomyliotis, Ioannis
2
Rod, Michel
2
Sahi, Gurjeet Kaur
2
Siahtiri, Vida
2
more ...
less ...
Published in...
All
Journal of strategic marketing
Journal of business research : JBR
814
Journal of retailing and consumer services
740
International journal of hospitality management
578
SpringerLink / Bücher
495
Industrial marketing management : the international journal for industrial and high-tech firms
472
International journal of production research
448
The service industries journal
420
Business process management journal
354
The journal of services marketing
341
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
297
International journal of contemporary hospitality management
245
Tourism management : research, policies, practice
226
The journal of business & industrial marketing
215
Journal of travel and tourism marketing
213
Journal of hospitality marketing & management
207
International journal of production economics
205
Journal of the Academy of Marketing Science
202
Journal of Services Marketing
201
Working paper / National Bureau of Economic Research, Inc.
195
International journal of productivity and quality management : IJPQM
193
NBER working paper series
189
Services marketing quarterly
187
The TQM journal : the international review of organizational improvement
187
Auditing : a journal of practice & theory
180
Cogent business & management
178
Journal of service research : JSR
176
European journal of operational research : EJOR
174
NBER Working Paper
170
International journal of electronic customer relationship management : IJECRM
167
Journal of service management
163
International journal of quality & reliability management
158
International journal of services and operations management
158
Gabler Edition Wissenschaft
156
International journal of business information systems : IJBIS
155
Journal of air transport management
155
Service business
154
Asia Pacific journal of marketing and logistics
151
Journal of marketing
140
European Journal of Marketing
136
more ...
less ...
Source
All
ECONIS (ZBW)
192
Showing
1
-
10
of
192
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
How to reduce the negative impact of customer non-compliance : an empirical study
Kostopoulos, Giannis
;
Gounaris, Spiros
;
Rizomyliotis, …
- In:
Journal of strategic marketing
22
(
2014
)
6
,
pp. 513-529
Persistent link: https://www.econbiz.de/10010489665
Saved in:
2
Customer value co-creation behaviors and service outcomes : insights from a transformative service
Torkzadeh, Samaneh
;
Zolfagharian, Mohammadali
;
Iyer, Pramod
- In:
Journal of strategic marketing
29
(
2021
)
8
,
pp. 635-657
Persistent link: https://www.econbiz.de/10012653601
Saved in:
3
Applying FCM to predict the behaviour of loyal customers in the mobile telecommunications industry
Rizomyliotis, Ioannis
;
Poulis, Athanasios
;
Apostolos, …
- In:
Journal of strategic marketing
28
(
2020
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10012202791
Saved in:
4
Service composite quality as a strategic measure of patient well-being
Anderson, Jeffrey E.
;
Nguyen, Carlin
;
Tofighi, Maryam
- In:
Journal of strategic marketing
31
(
2023
)
4
,
pp. 940-960
Persistent link: https://www.econbiz.de/10014305059
Saved in:
5
Organizational factors associated with job characteristics : evidence from frontline service employees
Coelho, Filipe
;
Augusto, Mário Gomes
- In:
Journal of strategic marketing
16
(
2008
)
2
,
pp. 157-172
Persistent link: https://www.econbiz.de/10003759916
Saved in:
6
Invested loyalty : the impact of ubiquitous technology on the current loyalty paradigm and the potential revolution
Hong, Soonkwan
;
Wang, Yong Jian
- In:
Journal of strategic marketing
19
(
2011
)
2
,
pp. 187-204
Persistent link: https://www.econbiz.de/10009154929
Saved in:
7
The impact of hospital customer orientation on burnout of public hospital service workers in New Zealand
Rod, Michel
;
Ashill, Nicholas
- In:
Journal of strategic marketing
23
(
2015
)
3
,
pp. 189-208
Persistent link: https://www.econbiz.de/10011300905
Saved in:
8
Consequences of customer advocacy
Roy, Sanjit Kumar
- In:
Journal of strategic marketing
21
(
2013
)
3
,
pp. 260-276
Persistent link: https://www.econbiz.de/10009768650
Saved in:
9
Drivers of customer satisfaction and relationship quality in system delivery projects
Haverila, Matti Juhani
;
Martinsuo, Miia
;
Naumann, Earl
- In:
Journal of strategic marketing
21
(
2013
)
7
,
pp. 613-636
Persistent link: https://www.econbiz.de/10010233690
Saved in:
10
Managing customer citizenship behavior : a relationship perspective
Balaji, M. S.
- In:
Journal of strategic marketing
22
(
2014
)
3
,
pp. 222-239
Persistent link: https://www.econbiz.de/10010384772
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->