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How to reduce the negative impact of customer non-compliance : an empirical study
Kostopoulos, Giannis; Gounaris, Spiros; Rizomyliotis, … - In: Journal of strategic marketing 22 (2014) 6, pp. 513-529
Persistent link: https://www.econbiz.de/10010489665
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Customer value co-creation behaviors and service outcomes : insights from a transformative service
Torkzadeh, Samaneh; Zolfagharian, Mohammadali; Iyer, Pramod - In: Journal of strategic marketing 29 (2021) 8, pp. 635-657
Persistent link: https://www.econbiz.de/10012653601
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Applying FCM to predict the behaviour of loyal customers in the mobile telecommunications industry
Rizomyliotis, Ioannis; Poulis, Athanasios; Apostolos, … - In: Journal of strategic marketing 28 (2020) 1, pp. 1-15
Persistent link: https://www.econbiz.de/10012202791
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Service composite quality as a strategic measure of patient well-being
Anderson, Jeffrey E.; Nguyen, Carlin; Tofighi, Maryam - In: Journal of strategic marketing 31 (2023) 4, pp. 940-960
Persistent link: https://www.econbiz.de/10014305059
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Organizational factors associated with job characteristics : evidence from frontline service employees
Coelho, Filipe; Augusto, Mário Gomes - In: Journal of strategic marketing 16 (2008) 2, pp. 157-172
Persistent link: https://www.econbiz.de/10003759916
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Invested loyalty : the impact of ubiquitous technology on the current loyalty paradigm and the potential revolution
Hong, Soonkwan; Wang, Yong Jian - In: Journal of strategic marketing 19 (2011) 2, pp. 187-204
Persistent link: https://www.econbiz.de/10009154929
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The impact of hospital customer orientation on burnout of public hospital service workers in New Zealand
Rod, Michel; Ashill, Nicholas - In: Journal of strategic marketing 23 (2015) 3, pp. 189-208
Persistent link: https://www.econbiz.de/10011300905
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Consequences of customer advocacy
Roy, Sanjit Kumar - In: Journal of strategic marketing 21 (2013) 3, pp. 260-276
Persistent link: https://www.econbiz.de/10009768650
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Drivers of customer satisfaction and relationship quality in system delivery projects
Haverila, Matti Juhani; Martinsuo, Miia; Naumann, Earl - In: Journal of strategic marketing 21 (2013) 7, pp. 613-636
Persistent link: https://www.econbiz.de/10010233690
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Managing customer citizenship behavior : a relationship perspective
Balaji, M. S. - In: Journal of strategic marketing 22 (2014) 3, pp. 222-239
Persistent link: https://www.econbiz.de/10010384772