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~isPartOf:"Journal of strategic marketing"
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Complaints are a firm's best friend
Larivet, Sophie
;
Brouard, François
- In:
Journal of strategic marketing
18
(
2010
)
7
,
pp. 537-551
Persistent link: https://www.econbiz.de/10008808932
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SMEs' attitude towards SI programmes : evidence from Belgium
Larivet, Sophie
;
Brouard, François
- In:
Journal of strategic marketing
20
(
2012
)
1
,
pp. 5-18
Persistent link: https://www.econbiz.de/10009510641
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