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~isPartOf:"Journal of the Academy of Marketing Science"
~isPartOf:"The journal of services marketing"
~person:"Borah, Sourav Bikash"
~subject:"Customer service"
~subject:"United States"
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Borah, Sourav Bikash
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Journal of the Academy of Marketing Science
The journal of services marketing
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Leveraging service recovery strategies to reduce customer churn in an emerging market
Borah, Sourav Bikash
;
Prakhya, Srinivas
;
Sharma, Amalesh
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
5
,
pp. 848-868
Persistent link: https://www.econbiz.de/10012301271
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