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When does salespeople’s customer orientation lead to customer loyalty? : the differential effects of relational and functional customer orientation
Homburg, Christian; Müller, Michael; Klarmann, Martin - In: Journal of the Academy of Marketing Science 39 (2011) 6, pp. 795-812
Persistent link: https://www.econbiz.de/10010217998
Cover Image
When does salespeople’s customer orientation lead to customer loyalty? The differential effects of relational and functional customer orientation
Homburg, Christian; Müller, Michael; Klarmann, Martin - In: Journal of the Academy of Marketing Science 39 (2011) 6, pp. 795-813
Persistent link: https://www.econbiz.de/10009797080