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~isPartOf:"Journal of the Academy of Marketing Science"
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Beziehungsmarketing
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Consumer behaviour
87
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Customer satisfaction
72
Kundenzufriedenheit
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Kumar, V.
9
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Luo, Xueming
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Morgan, Neil A.
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Journal of the Academy of Marketing Science
SpringerLink / Bücher
2,114
Journal of business research : JBR
911
Journal of retailing and consumer services
778
Springer eBook Collection
554
International journal of hospitality management
551
Industrial marketing management : the international journal for industrial and high-tech firms
506
Gabler Edition Wissenschaft
453
Springer eBook Collection / Business and Economics
414
Europäische Hochschulschriften / 5
381
The service industries journal
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Research
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Tourism management : research, policies, practice
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The journal of business & industrial marketing
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International journal of contemporary hospitality management
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Journal of travel and tourism marketing
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Journal of hospitality marketing & management
210
Journal of service research : JSR
202
Journal of strategic marketing
199
Journal of service management
192
Cogent business & management
172
European research studies
170
Services marketing quarterly
167
International journal of electronic customer relationship management : IJECRM
165
Journal of marketing
163
Psychology & marketing
161
Asia Pacific journal of marketing and logistics
155
European journal of marketing : EJM
150
Journal of retailing
143
Journal of business ethics : JOBE
141
Service business
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Management science : journal of the Institute for Operations Research and the Management Sciences
133
essentials
133
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
131
European journal of operational research : EJOR
127
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Journal of air transport management
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ECONIS (ZBW)
219
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1
The dark side of customer co-creation : exploring the consequences of failed co-created services
Heidenreich, Sven
;
Wittkowski, Kristina
;
Handrich, Matthias
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
3
,
pp. 279-296
Persistent link: https://www.econbiz.de/10011287133
Saved in:
2
Hurting or helping? The effect of service agents' workplace ostracism on customer service perceptions
Wan, Echo Wen
;
Chan, Kimmy Wa
;
Chen, Rocky Peng
- In:
Journal of the Academy of Marketing Science
44
(
2016
)
6
,
pp. 746-769
Persistent link: https://www.econbiz.de/10011614103
Saved in:
3
Unveiling the recovery time zone of tolerance : when time matters in service recovery
Hogreve, Jens
;
Bilstein, Nicola
;
Mandl, Leonhard
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 866-883
Persistent link: https://www.econbiz.de/10011779540
Saved in:
4
Frontline employees' nonverbal cues in service encounters : a double-edged sword
Lim, Elison Ai Ching
;
Lee, Yih Hwai
;
Foo, Maw Der
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
5
,
pp. 657-676
Persistent link: https://www.econbiz.de/10011772291
Saved in:
5
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
6
Customer-focused voice and rule-breaking in the frontlines
Gazzoli, Gabriel
;
Chaker, Nawar N.
;
Zablah, Alex R.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
2
,
pp. 388-409
Persistent link: https://www.econbiz.de/10012819765
Saved in:
7
Don't just fix it, make it better! : using frontline service employees to improve recovery performance
Heijden, Gielis A. H. van der
;
Schepers, Jeroen J. L.
; …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
5
,
pp. 515-530
Persistent link: https://www.econbiz.de/10010126691
Saved in:
8
The influence of service employees and other customers on customer unfriendliness : a social norms perspective
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Brach, Simon
; …
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 827-847
Persistent link: https://www.econbiz.de/10011779535
Saved in:
9
Leveraging service recovery strategies to reduce customer churn in an emerging market
Borah, Sourav Bikash
;
Prakhya, Srinivas
;
Sharma, Amalesh
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
5
,
pp. 848-868
Persistent link: https://www.econbiz.de/10012301271
Saved in:
10
Building, measuring, and profiting from customer loyalty
Watson, George F., IV.
;
Beck, Joshua T.
;
Henderson, Conor M.
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
6
,
pp. 790-825
Persistent link: https://www.econbiz.de/10011409937
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