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~isPartOf:"Journal of the Academy of Marketing Science"
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Beziehungsmarketing
171
Relationship marketing
171
Consumer behaviour
92
Konsumentenverhalten
92
Dienstleistungsqualität
52
Service quality
52
Customer satisfaction
46
Kundenzufriedenheit
46
Lieferantenmanagement
25
Supplier relationship management
25
Salespeople
23
Verkaufspersonal
23
Marketing management
21
Marketingmanagement
21
Beschwerdemanagement
17
Complaint management
17
Customer value
17
Kundenwert
17
Customer integration
16
Kundenintegration
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Firm performance
15
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15
Brand management
14
Markenführung
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Internet marketing
13
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13
Online-Marketing
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13
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Kumar, V.
8
Palmatier, Robert W.
8
Grewal, Dhruv
6
Homburg, Christian
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Scheer, Lisa K.
5
Wieseke, Jan
5
Alavi, Sascha
4
Grégoire, Yany
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Habel, Johannes
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Jarvis, Cheryl Burke
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Lam, Son K.
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Rapp, Adam
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Ruyter, Ko de
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Steinhoff, Lena
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Voorhees, Clay M.
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Baker, Thomas L.
3
Bitner, Mary Jo
3
Blut, Markus
3
Evans, Kenneth R.
3
Gremler, Dwayne D.
3
Krafft, Manfred
3
Lee, Ju-Yeon
3
Marinova, Detelina
3
Schmitz, Christian
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Ulaga, Wolfgang
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Venkatesan, Rajkumar
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Verhoef, Peter C.
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Garrett, Jason
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Giebelhausen, Michael
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Journal of the Academy of Marketing Science
Journal of business research : JBR
826
Journal of retailing and consumer services
742
International journal of hospitality management
569
Industrial marketing management : the international journal for industrial and high-tech firms
527
SpringerLink / Bücher
475
The service industries journal
415
The journal of services marketing
343
NBER working paper series
316
Working paper / National Bureau of Economic Research, Inc.
306
NBER Working Paper
270
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
254
International journal of contemporary hospitality management
239
The journal of business & industrial marketing
235
Journal of hospitality marketing & management
200
Games and economic behavior
197
Journal of travel and tourism marketing
197
Tourism management : research, policies, practice
196
CESifo working papers
194
European journal of operational research : EJOR
194
Journal of strategic marketing
190
Services marketing quarterly
188
Journal of service management
183
Auditing : a journal of practice & theory
182
Journal of economic theory
178
Cogent business & management
177
Discussion paper series / IZA
176
Journal of service research : JSR
175
Management science : journal of the Institute for Operations Research and the Management Sciences
175
International journal of production research
164
International journal of production economics
161
International journal of electronic customer relationship management : IJECRM
157
Discussion paper / Centre for Economic Policy Research
156
Service business
154
Economics letters
153
International journal of business information systems : IJBIS
153
Journal of air transport management
152
Asia Pacific journal of marketing and logistics
149
The TQM journal : the international review of organizational improvement
145
Journal of marketing
143
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ECONIS (ZBW)
206
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1
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206
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1
Do customized service packages impede value capture in industrial markets?
Steiner, Michael
;
Eggert, Andreas
;
Ulaga, Wolfgang
; …
- In:
Journal of the Academy of Marketing Science
44
(
2016
)
2
,
pp. 151-165
Persistent link: https://www.econbiz.de/10011453165
Saved in:
2
Pricing hybrid bundles by understanding the drivers of willingness to pay
Meyer, Jeffrey
;
Shankar, Venkatesh
;
Berry, Leonard L.
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
3
,
pp. 497-515
Persistent link: https://www.econbiz.de/10011879704
Saved in:
3
Shareholder wealth implications of software firms' transition to cloud computing : a marketing perspective
Nezami, Mehdi
;
Tuli, Kapil R.
;
Dutta, Shantanu
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
3
,
pp. 538-562
Persistent link: https://www.econbiz.de/10013199128
Saved in:
4
Customer betrayal and retaliation : when your best customers become your worst enemies
Grégoire, Yany
;
Fisher, Robert J.
- In:
Journal of the Academy of Marketing Science
36
(
2008
)
2
,
pp. 247-261
Persistent link: https://www.econbiz.de/10003725646
Saved in:
5
The differing and mediating roles of trust and relationship commitment in service relationship maintenance and development
Aurier, Philippe
;
N'Goala, Gilles
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
3
,
pp. 303-325
Persistent link: https://www.econbiz.de/10003986393
Saved in:
6
Customer-directed selling behaviors and performance : a comparison of existing perspectives
Plouffle, Christopher R.
;
Hulland, John
;
Wachner, Trent
- In:
Journal of the Academy of Marketing Science
37
(
2009
)
4
,
pp. 422-439
Persistent link: https://www.econbiz.de/10003926572
Saved in:
7
Creating commitment and loyality behaviour among retailers : what are the roles of service quality and satification?
Davis-Sramek, Beth
;
Droge, Cornelia
;
Mentzer, John T.
; …
- In:
Journal of the Academy of Marketing Science
37
(
2009
)
4
,
pp. 440-454
Persistent link: https://www.econbiz.de/10003926593
Saved in:
8
The dark side of customer co-creation : exploring the consequences of failed co-created services
Heidenreich, Sven
;
Wittkowski, Kristina
;
Handrich, Matthias
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
3
,
pp. 279-296
Persistent link: https://www.econbiz.de/10011287133
Saved in:
9
Don't try harder : using customer inoculation to build resistance against service failures
Mikolon, Sven
;
Quaiser, Benjamin
;
Wieseke, Jan
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
4
,
pp. 512-527
Persistent link: https://www.econbiz.de/10011306301
Saved in:
10
One firm’s loss is another’s gain : capitalizing on other firms’ service failures
Allen, Alexis M.
;
Brady, Michael K.
;
Robinson, Stacey G.
; …
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
5
,
pp. 648-662
Persistent link: https://www.econbiz.de/10011340264
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