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Voice of the customer as a tool for service quality analysis in public transport
Jach, Paula; Antony, Jiju; Thomson, Scott Paul; Cudney, … - In: The TQM journal : the international review of … 34 (2022) 3, pp. 448-475
Persistent link: https://www.econbiz.de/10013338046
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Quality in the public procurement process
Rönnbäck, Åsa - In: The TQM journal : the international review of … 24 (2012) 5, pp. 447-460
Persistent link: https://www.econbiz.de/10009620511
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Qualitative assessment of public facilities : the "public bus"
Das, Shreya; Pandit, Debapratim - In: The TQM journal : the international review of … 28 (2016) 2, pp. 275-294
Persistent link: https://www.econbiz.de/10011556895
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The effects of price regulation in contracting out transport services
Kidokoro, Yukihiro - In: Journal of transport economics and policy 37 (2003) 1, pp. 111-132
Persistent link: https://www.econbiz.de/10001748470
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Optimum diversity in the public transport market
Gronau, Reuben - In: Journal of transport economics and policy 34 (2000) 1, pp. 21-42
Persistent link: https://www.econbiz.de/10001452513
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Quality assurance in competitively tendered contracts
Muren, Astri - In: Journal of transport economics and policy 34 (2000) 1, pp. 99-112
Persistent link: https://www.econbiz.de/10001452525