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~isPartOf:"Journal of travel and tourism marketing"
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Dienstleistungsqualität
122
Service quality
122
Beziehungsmarketing
118
Relationship marketing
118
Customer satisfaction
117
Kundenzufriedenheit
117
Consumer behaviour
111
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Han, Heesup
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Journal of travel and tourism marketing
Journal of business research : JBR
814
Journal of retailing and consumer services
740
International journal of hospitality management
578
SpringerLink / Bücher
495
Industrial marketing management : the international journal for industrial and high-tech firms
472
International journal of production research
448
The service industries journal
420
Business process management journal
354
The journal of services marketing
341
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
297
International journal of contemporary hospitality management
245
Tourism management : research, policies, practice
226
The journal of business & industrial marketing
215
Journal of hospitality marketing & management
207
International journal of production economics
205
Journal of the Academy of Marketing Science
202
Journal of Services Marketing
201
Working paper / National Bureau of Economic Research, Inc.
195
International journal of productivity and quality management : IJPQM
193
Journal of strategic marketing
192
NBER working paper series
189
Services marketing quarterly
187
The TQM journal : the international review of organizational improvement
187
Auditing : a journal of practice & theory
180
Cogent business & management
178
Journal of service research : JSR
176
European journal of operational research : EJOR
174
NBER Working Paper
170
International journal of electronic customer relationship management : IJECRM
167
Journal of service management
163
International journal of quality & reliability management
158
International journal of services and operations management
158
Gabler Edition Wissenschaft
156
International journal of business information systems : IJBIS
155
Journal of air transport management
155
Service business
154
Asia Pacific journal of marketing and logistics
151
Journal of marketing
140
European Journal of Marketing
136
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ECONIS (ZBW)
213
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1
The role of service quality, perceived value, and relationship quality in enhancing customer loyalty in the travel agency sector
Lai, Ivan Ka Wai
- In:
Journal of travel and tourism marketing
31
(
2014
)
3/4
,
pp. 417-442
Persistent link: https://www.econbiz.de/10010395958
Saved in:
2
What do customers expect of travel agent-customer interactions? : measuring and improving customer experience in interactions with travel agents
Wu, Yu-Chi
;
Lee, Hsiang-Ming
;
Liao, Pin-Ru
- In:
Journal of travel and tourism marketing
35
(
2018
)
8
,
pp. 1000-1012
Persistent link: https://www.econbiz.de/10011941816
Saved in:
3
Destination services and travel experience in the gaming Mecca : the moderating role of gambling as a travel purpose among Chinese tourists
Wong, IpKin Anthony
;
Li, Xiangping
- In:
Journal of travel and tourism marketing
32
(
2015
)
1/2
,
pp. 80-99
Persistent link: https://www.econbiz.de/10011312596
Saved in:
4
Effect of a perceived threat of informal actors on the business performance of formal actors : inbound tour operators' perspective
Mwesiumo, Deodat
;
Abdalla, Moh'd Juma
;
Öztüren, Ali
; …
- In:
Journal of travel and tourism marketing
38
(
2021
)
5
,
pp. 527-540
Persistent link: https://www.econbiz.de/10012623371
Saved in:
5
The evolution of expectations of and attitudes toward online travel agencies over time
Ha, Hong Youl
;
Janda, Swinder
- In:
Journal of travel and tourism marketing
33
(
2016
)
7/9
,
pp. 966-980
Persistent link: https://www.econbiz.de/10011627393
Saved in:
6
Measuring e-service quality for online travel agencies
Tsang, Nelson Kee Fu
;
Lai, Michael T. H.
;
Law, Rob
- In:
Journal of travel and tourism marketing
27
(
2010
)
3
,
pp. 306-323
Persistent link: https://www.econbiz.de/10003985076
Saved in:
7
Online travel purchasing : a literature review
Amaro, Suzanne
;
Duarte, Paulo
- In:
Journal of travel and tourism marketing
30
(
2013
)
7/8
,
pp. 755-785
Persistent link: https://www.econbiz.de/10010246264
Saved in:
8
The influence of website quality dimensions on e-purchasing behaviour and e-loyalty : a comparative study of Egyptian travel agents and hotels
Abou-Shouk, Mohamed A.
;
Khalifa, Gamal S.
- In:
Journal of travel and tourism marketing
34
(
2017
)
4/6
,
pp. 608-623
Persistent link: https://www.econbiz.de/10011729156
Saved in:
9
Relationship intention as a mediator between relational benefits and customer loyalty in the tour operator industry
Conze, Oliver
;
Bieger, Thomas
;
Laesser, Christian
; …
- In:
Journal of travel and tourism marketing
27
(
2010
)
1
,
pp. 51-62
Persistent link: https://www.econbiz.de/10003963320
Saved in:
10
Social media affecting tour operators' customer loyalty
Senders, Astrid
;
Govers, Robert
;
Neuts, Bart
- In:
Journal of travel and tourism marketing
30
(
2013
)
1/2
,
pp. 41-57
Persistent link: https://www.econbiz.de/10009744644
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