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The role of service quality, perceived value, and relationship quality in enhancing customer loyalty in the travel agency sector
Lai, Ivan Ka Wai - In: Journal of travel and tourism marketing 31 (2014) 3/4, pp. 417-442
Persistent link: https://www.econbiz.de/10010395958
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What do customers expect of travel agent-customer interactions? : measuring and improving customer experience in interactions with travel agents
Wu, Yu-Chi; Lee, Hsiang-Ming; Liao, Pin-Ru - In: Journal of travel and tourism marketing 35 (2018) 8, pp. 1000-1012
Persistent link: https://www.econbiz.de/10011941816
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Destination services and travel experience in the gaming Mecca : the moderating role of gambling as a travel purpose among Chinese tourists
Wong, IpKin Anthony; Li, Xiangping - In: Journal of travel and tourism marketing 32 (2015) 1/2, pp. 80-99
Persistent link: https://www.econbiz.de/10011312596
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Effect of a perceived threat of informal actors on the business performance of formal actors : inbound tour operators' perspective
Mwesiumo, Deodat; Abdalla, Moh'd Juma; Öztüren, Ali; … - In: Journal of travel and tourism marketing 38 (2021) 5, pp. 527-540
Persistent link: https://www.econbiz.de/10012623371
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The evolution of expectations of and attitudes toward online travel agencies over time
Ha, Hong Youl; Janda, Swinder - In: Journal of travel and tourism marketing 33 (2016) 7/9, pp. 966-980
Persistent link: https://www.econbiz.de/10011627393
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Measuring e-service quality for online travel agencies
Tsang, Nelson Kee Fu; Lai, Michael T. H.; Law, Rob - In: Journal of travel and tourism marketing 27 (2010) 3, pp. 306-323
Persistent link: https://www.econbiz.de/10003985076
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Online travel purchasing : a literature review
Amaro, Suzanne; Duarte, Paulo - In: Journal of travel and tourism marketing 30 (2013) 7/8, pp. 755-785
Persistent link: https://www.econbiz.de/10010246264
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The influence of website quality dimensions on e-purchasing behaviour and e-loyalty : a comparative study of Egyptian travel agents and hotels
Abou-Shouk, Mohamed A.; Khalifa, Gamal S. - In: Journal of travel and tourism marketing 34 (2017) 4/6, pp. 608-623
Persistent link: https://www.econbiz.de/10011729156
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Relationship intention as a mediator between relational benefits and customer loyalty in the tour operator industry
Conze, Oliver; Bieger, Thomas; Laesser, Christian; … - In: Journal of travel and tourism marketing 27 (2010) 1, pp. 51-62
Persistent link: https://www.econbiz.de/10003963320
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Social media affecting tour operators' customer loyalty
Senders, Astrid; Govers, Robert; Neuts, Bart - In: Journal of travel and tourism marketing 30 (2013) 1/2, pp. 41-57
Persistent link: https://www.econbiz.de/10009744644