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Do loyalty groups differ in the role of trust in online tourism shopping? : a process perspective
Kim, Myung-Ja; Chung, Namho; Lee, Choong-Ki; Kim, Joung-man - In: Journal of travel and tourism marketing 29 (2012) 3/4, pp. 352-368
Persistent link: https://www.econbiz.de/10009571555
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Investigating relationships among festival quality, satisfaction, trust, and support : the case of an oriental medicine festival
Song, Hak-jun; Lee, Choong-Ki; Kim, Myungja; Bendle, … - In: Journal of travel and tourism marketing 31 (2014) 1/2, pp. 211-228
Persistent link: https://www.econbiz.de/10010361782
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Handling negative online customer reviews : the effects of elaboration likelihood model and distributive justice
Cheng, Vincent T. P.; Loi, Mei Kun - In: Journal of travel and tourism marketing 31 (2014) 1/2, pp. 1-15
Persistent link: https://www.econbiz.de/10010361829
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Understanding the relationship of service fairness, emotions, trust, and tourist behavioral intentions at a city destination in China
Su, LuJun; Hsu, Maxwell K.; Marshall, Kimball P. - In: Journal of travel and tourism marketing 31 (2014) 7/8, pp. 1018-1038
Persistent link: https://www.econbiz.de/10010469186
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Online group-buying of tourism products : effects of value and trust on site attachment, altruism, and loyalty
Kim, Myung-Ja; Chung, Namho; Lee, Choong-Ki; Preis, … - In: Journal of travel and tourism marketing 32 (2015) 7/8, pp. 935-952
Persistent link: https://www.econbiz.de/10011409814
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Are you ready for a contactless future? : a multi-group analysis of experience, delight, customer equity, and trust based on the Technology Readiness Index 2.0
Hao, Fei; Chon, Kaye - In: Journal of travel and tourism marketing 38 (2021) 9, pp. 900-916
Persistent link: https://www.econbiz.de/10013178053
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The role of relationship quality and loyalty program in tourism shopping : a multilevel investigation
Lam, Iok Keng Veronica; Wong, IpKin Anthony - In: Journal of travel and tourism marketing 37 (2020) 1, pp. 92-111
Persistent link: https://www.econbiz.de/10012289263
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Image congruity as a tool for traveler retention : a comparative analysis on South Korean full-service and low-cost airlines
Han, Heesup; Koo, Bonhak; Hyun, Sunghyup Sean - In: Journal of travel and tourism marketing 37 (2020) 3, pp. 347-360
Persistent link: https://www.econbiz.de/10012289336
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Impact of customer relationship management on customer satisfaction : the case of a budget hotel chain
Rahimi, Roya; Kozak, Metin - In: Journal of travel and tourism marketing 34 (2017) 1/3, pp. 40-51
Persistent link: https://www.econbiz.de/10011669947
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Well-known or well-liked? : the effects of brand reputation on customers' responses to service failure
Liu, Mengzhen; Xiong, Wei - In: Journal of travel and tourism marketing 40 (2023) 3, pp. 221-241
Persistent link: https://www.econbiz.de/10014369784