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The influence of perceived risks on yacht voyagers' service appraisals : evaluating customer-to-customer interaction as a risk dimension
Paker, Neslihan; Gök, Osman - In: Journal of travel and tourism marketing 38 (2021) 6, pp. 582-596
Persistent link: https://www.econbiz.de/10012623380
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Examining the effects of robotic service on brand experience : the moderating role of hotel segment
Chan, Ambrose Pak Ho; Tung, Vincent Wing Sun - In: Journal of travel and tourism marketing 36 (2019) 4, pp. 458-468
Persistent link: https://www.econbiz.de/10012179419
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A casino-induced satisfaction of needs : scale development and its relationship with casino customer loyalty
Tsai, Henry; Hsu, Cathy H. C.; Lee, Louisa Yee-Sum - In: Journal of travel and tourism marketing 34 (2017) 7, pp. 986-1000
Persistent link: https://www.econbiz.de/10011758768
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Enough is enough! : or is it? ; factors that impact switching intentions in extended travel service transactions
Coulter, Keith S. - In: Journal of travel and tourism marketing 26 (2009) 2, pp. 144-155
Persistent link: https://www.econbiz.de/10003863488
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Is there any gender effect on the relationship between service quality and word-of-mouth?
Sun, Lucia Bongran; Qu, Hailin - In: Journal of travel and tourism marketing 28 (2011) 2, pp. 210-224
Persistent link: https://www.econbiz.de/10009008246
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Examining the effect of customer-to-customer interactions on satisfaction, loyalty, and word-of-mouth behaviors in the hospitality industry : the mediating role of personal interac...
Fakharyan, Meysam; Omidvar, Sadaf; Khodadadian, … - In: Journal of travel and tourism marketing 31 (2014) 5/6, pp. 610-626
Persistent link: https://www.econbiz.de/10010405090
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Effects of stability and controllability attribution on service recovery evaluation in the context of the airline industry
Nikbin, Davoud; Marimuthu, Malliga; Hyun, Sunghyup Sean; … - In: Journal of travel and tourism marketing 31 (2014) 7/8, pp. 817-834
Persistent link: https://www.econbiz.de/10010469250
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Are you ready for a contactless future? : a multi-group analysis of experience, delight, customer equity, and trust based on the Technology Readiness Index 2.0
Hao, Fei; Chon, Kaye - In: Journal of travel and tourism marketing 38 (2021) 9, pp. 900-916
Persistent link: https://www.econbiz.de/10013178053
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The impact of language proficiency on airline service satisfaction
Messner, Wolfgang - In: Journal of travel and tourism marketing 37 (2020) 2, pp. 169-184
Persistent link: https://www.econbiz.de/10012289314
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What do customers expect of travel agent-customer interactions? : measuring and improving customer experience in interactions with travel agents
Wu, Yu-Chi; Lee, Hsiang-Ming; Liao, Pin-Ru - In: Journal of travel and tourism marketing 35 (2018) 8, pp. 1000-1012
Persistent link: https://www.econbiz.de/10011941816