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Journal of travel and tourism marketing
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Sense of belonging to a lesbian, gay, bisexual, and transgender event : the examination of affective bond and collective self-esteem
Hahm, Jeeyeon
;
Ro, Heejung
;
Olson, Eric D.
- In:
Journal of travel and tourism marketing
35
(
2018
)
2
,
pp. 244-256
Persistent link: https://www.econbiz.de/10011886025
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2
The joint effects of service failure mode, recovery effort, and gender on customers' post-recovery satisfaction
Mattila, Anna S.
;
Cho, Wonae
;
Ro, Heejung
- In:
Journal of travel and tourism marketing
26
(
2009
)
2
,
pp. 120-128
Persistent link: https://www.econbiz.de/10003863480
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