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Beyond a single firm and internal focus service failure/recovery : multiple providers and external service recoveries
Weber, Karin; Hsu, Cathy H. C. - In: Journal of travel research : a quarterly publication of … 61 (2022) 1, pp. 50-63
Persistent link: https://www.econbiz.de/10012794781
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Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon; Ok, Chihyung; Lee, Seung-hoon; Lee, Choong-Ki - In: Journal of travel research : a quarterly publication of … 57 (2018) 3, pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
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Postvisit destination loyalty judgments : developing and testing a comprehensive congruity model
Bošnjak, Michael; Sirgy, M. Joseph; Hellriegel, Sarah; … - In: Journal of travel research : a quarterly publication of … 50 (2010/11) 5, pp. 496-508
Persistent link: https://www.econbiz.de/10009300461
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Tourism marketing in an era of paradigm shift
Li, Xiang (Robert); Petrick, James F. - In: Journal of travel research : a quarterly publication of … 46 (2008) 3, pp. 235-244
Persistent link: https://www.econbiz.de/10003673138
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Customer satisfaction with alpine ski areas : the moderating effects of personal, situational, and product factors
Matzler, Kurt; Füller, Johann; Renzl, Birgit; Herting, … - In: Journal of travel research : a quarterly publication of … 46 (2008) 4, pp. 403-413
Persistent link: https://www.econbiz.de/10003860930
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The impact of customer-to-customer interaction on cruise experience and vacation satisfaction
Huang, Jue; Hsu, Cathy H. C. - In: Journal of travel research : a quarterly publication of … 49 (2010/11) 1, pp. 79-92
Persistent link: https://www.econbiz.de/10003966178
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Customer relationship management in tourism : management needs and research applications
Vogt, Christine - In: Journal of travel research : a quarterly publication of … 50 (2010/11) 4, pp. 356-364
Persistent link: https://www.econbiz.de/10009245002
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Visitor relationship orientation of destination marketing organizations
Pike, Steven; Murdy, Samantha; Lings, Ian - In: Journal of travel research : a quarterly publication of … 50 (2010/11) 4, pp. 443-453
Persistent link: https://www.econbiz.de/10009247529
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The role of customer engagement in building consumer loyalty to tourism brands
So, Kevin Kam Fung; King, Ceridwyn; Sparks, Beverley; … - In: Journal of travel research : a quarterly publication of … 55 (2016) 1, pp. 64-78
Persistent link: https://www.econbiz.de/10011427743
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Factors affecting online tourism group buying and the moderating role of loyalty
Kim, Myung-Ja; Lee, Choong-Ki; Chung, Namho; Kim, Woo Gon - In: Journal of travel research : a quarterly publication of … 53 (2014) 3, pp. 380-394
Persistent link: https://www.econbiz.de/10010358298