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~isPartOf:"Journal of travel research : a quarterly publication of the Travel and Tourism Research Association"
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Customer satisfaction
105
Kundenzufriedenheit
105
Holiday behaviour
78
Urlaubsverhalten
78
Tourism
52
Tourismus
52
Consumer behaviour
40
Konsumentenverhalten
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Tourism industry
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Tourismuswirtschaft
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Tourism marketing
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Tourismusmarketing
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Measurement
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Messung
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Beziehungsmarketing
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Relationship marketing
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Dienstleistungsqualität
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Service quality
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Emotion
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satisfaction
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Brand image
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Markenimage
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tourist satisfaction
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Hosany, Sameer
6
Sirgy, M. Joseph
6
Ribeiro, Manuel Alector
5
Hsu, Cathy H. C.
4
Prayag, Girish
4
Uysal, Muzaffer
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Bošnjak, Michael
3
Dolnicar, Sara
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Lee, Choong-Ki
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Li, Xiang
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Petrick, James F.
3
So, Kevin Kam Fung
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Yu, Grace B.
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Zehrer, Anita
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Assaf, A. Georges
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Assaker, Guy
2
Berbekova, Adiyukh
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Bojanic, David C.
2
Chen, Ning
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Choi, Miju
2
Crotts, John C.
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Gursoy, Dogan
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Huang, Songshan
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Huang, Yinghua
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Hwang, Yoo Hee
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Kim, Seongseop
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King, Ceridwyn
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Law, Chun Hung Roberts
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Lee, JungHoon
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Mallya, Jyothi
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Mariani, Marcello M.
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Mattila, Anna S.
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Neal, Janet D.
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Olya, Hossein
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Reichel, Arie
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Shin, Hakseung
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Smeral, Egon
2
Song, Haiyan
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
Journal of retailing and consumer services
481
Journal of business research : JBR
426
International journal of hospitality management
392
NBER working paper series
355
Working paper / National Bureau of Economic Research, Inc.
335
NBER Working Paper
301
Tourism management : research, policies, practice
214
International journal of production research
209
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
200
The journal of services marketing
195
Journal of Services Marketing
190
The service industries journal
188
SpringerLink / Bücher
177
Discussion paper series / IZA
175
Journal of travel and tourism marketing
174
International journal of product development : IJPD
171
Journal of hospitality marketing & management
156
International journal of contemporary hospitality management
155
International journal of production economics
144
OECD Environment Statistics
141
European Journal of Marketing
136
Psychology & marketing
127
Insurance / Mathematics & economics
126
Cogent business & management
125
European journal of operational research : EJOR
123
Working paper
120
Policy research working paper : WPS
119
IZA Discussion Paper
114
International Journal of Bank Marketing
109
Technological forecasting & social change : an international journal
109
Journal of marketing
106
International journal of productivity and quality management : IJPQM
104
Services marketing quarterly
104
Management science : journal of the Institute for Operations Research and the Management Sciences
102
European journal of marketing : EJM
100
Industrial marketing management : the international journal for industrial and high-tech firms
100
Asia Pacific journal of marketing and logistics
97
Journal of air transport management
97
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
97
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1
Measuring quality of information services : combining mystery shopping and customer satisfaction research to assess the performance of tourist offices
Minghetti, Valeria
;
Celotto, Emilio
- In:
Journal of travel research : a quarterly publication of …
53
(
2014
)
5
,
pp. 565-580
Persistent link: https://www.econbiz.de/10010400560
Saved in:
2
Measuring guest satisfaction and competitive position in the hospitality and tourism industry : an application of stance-shift analysis to travel blog narratives
Crotts, John C.
;
Mason, Peyton R.
;
Davis, Boyd
- In:
Journal of travel research : a quarterly publication of …
48
(
2009/10
)
2
,
pp. 139-151
Persistent link: https://www.econbiz.de/10003917930
Saved in:
3
Correcting for scale perception bias in tourist satisfaction surveys
Araña, Jorge E.
;
León, Carmelo Javier
- In:
Journal of travel research : a quarterly publication of …
52
(
2013
)
6
,
pp. 772-788
Persistent link: https://www.econbiz.de/10010200115
Saved in:
4
Measuring users' value experience on a travel website (e-value) : what value is cocreated by the user?
Mohd-Any, Amrul Asraf
;
Winklhofer, Heidi
;
Ennew, …
- In:
Journal of travel research : a quarterly publication of …
54
(
2015
)
4
,
pp. 496-510
Persistent link: https://www.econbiz.de/10011296030
Saved in:
5
Measuring tourist festival experience : development and validation of the PHF-TX model
Olivier, Lizette
;
Carlson, Jamie
;
Rahman, Syed Mahmudur
; …
- In:
Journal of travel research : a quarterly publication of …
62
(
2023
)
7
,
pp. 1530-1549
Persistent link: https://www.econbiz.de/10014368598
Saved in:
6
The impacts of service failure and recovery efforts on airline customers’ emotions and satisfaction
Xu, Xun
;
Liu, Wenhui
;
Gursoy, Dogan
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
6
,
pp. 1034-1051
Persistent link: https://www.econbiz.de/10012050714
Saved in:
7
Technology readiness and customer satisfaction with travel technologies : a cross-country investigation
Wang, Ying
;
So, Kevin Kam Fung
;
Sparks, Beverley
- In:
Journal of travel research : a quarterly publication of …
56
(
2017
)
5
,
pp. 563-577
Persistent link: https://www.econbiz.de/10011687294
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8
Asymmetrical influences of service robots' perceived performance on overall customer satisfaction : an empirical investigation leveraging online reviews
Borghi, Matteo
;
Mariani, Marcello M.
- In:
Journal of travel research : a quarterly publication of …
63
(
2024
)
5
,
pp. 1086-1111
Persistent link: https://www.econbiz.de/10014582437
Saved in:
9
The effect of tourism services on travelers' quality of life
Neal, Janet D.
;
Uysal, Muzaffer
;
Sirgy, M. Joseph
- In:
Journal of travel research : a quarterly publication of …
46
(
2007
)
2
,
pp. 154-163
Persistent link: https://www.econbiz.de/10003860839
Saved in:
10
Customer satisfaction with alpine ski areas : the moderating effects of personal, situational, and product factors
Matzler, Kurt
;
Füller, Johann
;
Renzl, Birgit
;
Herting, …
- In:
Journal of travel research : a quarterly publication of …
46
(
2008
)
4
,
pp. 403-413
Persistent link: https://www.econbiz.de/10003860930
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