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Measuring quality of information services : combining mystery shopping and customer satisfaction research to assess the performance of tourist offices
Minghetti, Valeria; Celotto, Emilio - In: Journal of travel research : a quarterly publication of … 53 (2014) 5, pp. 565-580
Persistent link: https://www.econbiz.de/10010400560
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E-tourism information literacy and its role in driving tourist satisfaction with online travel information : a qualitative comparative analysis
Wang, Rui; Wu, Chuanhui; Wang, Xia; Xu, Feifei; Yuan, … - In: Journal of travel research : a quarterly publication of … 63 (2024) 4, pp. 904-922
Persistent link: https://www.econbiz.de/10014582409
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Enhancing consumers' repurchase intention in peer-to-peer accommodation following a dual processing model : a principal-agent perspective
Wang, Xuequn; Huang, Songshan; Kim, Eunjung; Xu, Jian - In: Journal of travel research : a quarterly publication of … 63 (2024) 5, pp. 1127-1149
Persistent link: https://www.econbiz.de/10014582439