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Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon; Ok, Chihyung; Lee, Seung-hoon; Lee, Choong-Ki - In: Journal of travel research : a quarterly publication of … 57 (2018) 3, pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
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The impact of customer-to-customer interaction on cruise experience and vacation satisfaction
Huang, Jue; Hsu, Cathy H. C. - In: Journal of travel research : a quarterly publication of … 49 (2010/11) 1, pp. 79-92
Persistent link: https://www.econbiz.de/10003966178
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First-time versus repeat tourism customer engagement, experience, and value cocreation : an empirical investigation
Rather, Raouf Ahmad; Hollebeek, Linda D.; Mostafa … - In: Journal of travel research : a quarterly publication of … 61 (2022) 3, pp. 549-564
Persistent link: https://www.econbiz.de/10012880242
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Beyond a single firm and internal focus service failure/recovery : multiple providers and external service recoveries
Weber, Karin; Hsu, Cathy H. C. - In: Journal of travel research : a quarterly publication of … 61 (2022) 1, pp. 50-63
Persistent link: https://www.econbiz.de/10012794781
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Enhancing service loyalty : the roles of delight, satisfaction, and service quality
Ahrholdt, Dennis C.; Gudergan, Siegfried P.; Ringle, … - In: Journal of travel research : a quarterly publication of … 56 (2017) 4, pp. 436-450
Persistent link: https://www.econbiz.de/10011672215
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Cocreation as moderator between the experience value and satisfaction relationship
Prebensen, Nina K.; Kim, Hyelin; Uysal, Muzaffer - In: Journal of travel research : a quarterly publication of … 55 (2016) 7, pp. 934-945
Persistent link: https://www.econbiz.de/10011594841
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The impact of customer experience on relationship quality with travel agencies in a multichannel environment
Rajaobelina, Lova - In: Journal of travel research : a quarterly publication of … 57 (2018) 2, pp. 206-217
Persistent link: https://www.econbiz.de/10011915362
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Bad intentions : customers' negative reactions to intentional failures and mitigating conditions
Nazifi, Amin; Roschk, Holger; Ordenes, Francisco Villarroel - In: Journal of travel research : a quarterly publication of … 61 (2022) 8, pp. 1808-1827
Persistent link: https://www.econbiz.de/10013391013
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The impacts of service failure and recovery efforts on airline customers’ emotions and satisfaction
Xu, Xun; Liu, Wenhui; Gursoy, Dogan - In: Journal of travel research : a quarterly publication of … 58 (2019) 6, pp. 1034-1051
Persistent link: https://www.econbiz.de/10012050714
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Factors affecting online tourism group buying and the moderating role of loyalty
Kim, Myung-Ja; Lee, Choong-Ki; Chung, Namho; Kim, Woo Gon - In: Journal of travel research : a quarterly publication of … 53 (2014) 3, pp. 380-394
Persistent link: https://www.econbiz.de/10010358298