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Justice, dissatisfaction, and public confidence in the e-governance

Cho, Yoon Cheong - 2014

administration. However, the relationship of perceived fairness, or justice, to dissatisfaction with electronic adoption in e …, dissatisfaction, willingness to complain, satisfaction with complaint handling, and public confidence in the context of e … justice, were positively associated with dissatisfaction, and the effects of interactional justice were stronger than those of …

Persistent link: https://www.econbiz.de/10012182241

Buying Data from Consumers : The Impact of Monitoring Programs in U.S. Auto Insurance

Jin, Yizhou; Vasserman, Shoshana - National Bureau of Economic Research - 2021

New technologies have enabled firms to elicit granular behavioral data from consumers in exchange for lower prices and better experiences. This data can mitigate asymmetric information and moral hazard, but it may also increase firms' market power if kept proprietary. We study a voluntary...

Persistent link: https://www.econbiz.de/10012599386

Customers and Retail Growth

Einav, Liran; Klenow, Peter J.; Levin, Jonathan; … - National Bureau of Economic Research - 2021

Using Visa debit and credit card transactions in the U.S. from 2016 to 2019, we document the importance of customers in accounting for sales variation across merchants, across stores within retail chains, and over time for individual merchants and stores. Customers, as opposed to transactions...

Persistent link: https://www.econbiz.de/10012794589