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Towards an understanding of banks' use of the internet in relationship management
Durkin, Mark; Howcroft, Barry - 2001
Persistent link: https://www.econbiz.de/10001648826
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Reflections on bank-customer interactions in the new millennium
Howcroft, Barry; Durkin, Mark - 2000
Persistent link: https://www.econbiz.de/10001503738
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Relationship marketing in the banking sector : the impact of new technologies
Durkin, Mark; Howcroft, Barry - 2002
Persistent link: https://www.econbiz.de/10001775913
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Retail bank customer preferences : personal and remote interactions
Durkin, Mark (contributor) - 2002
Persistent link: https://www.econbiz.de/10001775918