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Application of the total quality management approach in a Spanish retailer : the case of Mercadona
Callejo Miguel, Blanco; Broncano Santiago, Gutierrez - In: Total quality management & business excellence : an … 21 (2010) 11/12, pp. 1365-1381
Persistent link: https://www.econbiz.de/10008824952
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Motivations for implementing TQM through the EFQM model in Spain : an empirical investigation
Gómez-López, Raquel; Serrano-Bedia, Ana María; … - In: Total quality management & business excellence : an … 27 (2016) 11/12, pp. 1224-1245
Persistent link: https://www.econbiz.de/10011648371
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Implementation barriers of the EFQM excellence model within the Spanish private firms
Gómez-López, Raquel; López Fernández, María C.; … - In: Total quality management & business excellence : an … 28 (2017) 7, pp. 695-711
Persistent link: https://www.econbiz.de/10011977020