//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"MIT sloan management review"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The empowerment of service wor...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Type of publication
All
Article
1
Language
All
Undetermined
1
Author
All
Bowen, David E.
1
Colgate, Mark
1
Tax, Stephen S.
1
Published in...
All
MIT sloan management review
Human resource management
5
Journal of service management
5
Organizational dynamics : a quarterly review of organizational behavior for professional managers
4
The Academy of Management review : AMR
4
Journal of Service Management
3
Journal of service research : JSR
3
Academy of Management learning & education : AMLE
2
International journal of service industry management : IJSIM
2
Journal of business research : JBR
2
Journal of operations management : publ. quarterly by the American Production & Inventory Control Society, Inc
2
The Executive : an Academy of Management Publication
2
Academy of Management journal : AMJ
1
Academy of Management perspectives : AMP
1
Business Horizons
1
HRM defined and in organizational context
1
Handbook of organizational culture and climate
1
Handbook of service science ; [Vol. 1]
1
Handbuch Relationship Marketing : Konzeption und erfolgreiche Umsetzung
1
Harvard business review : HBR
1
Harvard-Business-Manager : das Wissen der Besten
1
Human resource management review
1
Journal of Business Research
1
Journal of retailing and consumer services
1
Journal of service research
1
Operations management : a strategic approach
1
Operations research, Management science : OR MS ; the international literature digest
1
Readings in organizational behavior
1
Research and the development of pedagogical materials
1
Research and the development of pedagogical materials : working papers
1
Service Science
1
Sloan management review
1
The Jossey-Bass management series
1
The Routledge companion to strategic human resource management
1
The journal of applied behavioral science
1
more ...
less ...
Source
All
OLC EcoSci
1
Showing
1
-
1
of
1
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
How to Prevent Your Customers From Failing - Companies frequently count on customers to play key roles in the delivery of services. But if customers fail in those roles, their expe...
Tax, Stephen S.
;
Colgate, Mark
;
Bowen, David E.
- In:
MIT sloan management review
47
(
2006
)
3
,
pp. 30-38
Persistent link: https://www.econbiz.de/10007222371
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->