//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"MIT sloan management review"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
When do customers offer firms...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Arbeitskampf
1
Beziehungsmarketing
1
Industrial action
1
Internet
1
Relationship marketing
1
Type of publication
All
Article
2
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
1
Undetermined
1
Author
All
Grégoire, Yany
2
Tripp, Thomas M
1
Tripp, Thomas M.
1
Published in...
All
MIT sloan management review
Journal of the Academy of Marketing Science
8
Industrial marketing management : the international journal for industrial and high-tech firms
7
Journal of business ethics : JBE
4
Journal of service research
4
Marketing letters : a journal of research in marketing
4
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
4
Journal of business research : JBR
3
Journal of marketing
3
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
2
Journal of business ethics : JOBE
2
Journal of consumer affairs : official publication of the American Council on Consumer Interests
2
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
2
Journal of marketing communications
2
Journal of public policy & marketing
2
Marketing Letters
2
Organizational Behavior and Human Decision Processes
2
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
2
Social justice research
2
2013 Annual Meeting, August 4-6, 2013, Washington, D.C.
1
Accounting, Organizations and Society
1
American Journal of Business
1
Business Horizons
1
Business horizons
1
Consumer perception of product risks and benefits
1
Future-focused strategic marketing
1
GfK marketing intelligence review
1
GfK marketing intelligence review : Marketingforschung für die Praxis
1
International Journal of Contemporary Hospitality Management
1
International journal of hospitality management
1
Journal of International Business Studies
1
Journal of Organizational Behavior
1
Journal of Services Marketing
1
Journal of advertising : official publication of the American Academy of Advertising
1
Journal of consumer psychology : the official journal of the Society for Consumer Psychology
1
Journal of interactive marketing
1
Journal of international business studies : JIBS ; a publication of the Academy of International Business and the Western Business School
1
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
1
Journal of management inquiry
1
Journal of marketing education : JME
1
more ...
less ...
Source
All
ECONIS (ZBW)
1
OLC EcoSci
1
Showing
1
-
2
of
2
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
When unhappy customers strike back on the Internet
Tripp, Thomas M.
;
Grégoire, Yany
- In:
MIT sloan management review
52
(
2010/11
)
3
,
pp. 37-44
Persistent link: https://www.econbiz.de/10009008560
Saved in:
2
CUSTOMER SERVICE - When Unhappy Customers Strike Back on the Internet
Tripp, Thomas M
;
Grégoire, Yany
- In:
MIT sloan management review
52
(
2011
)
3
,
pp. 37-45
Persistent link: https://www.econbiz.de/10008932719
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->