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When unhappy customers strike back on the Internet
Tripp, Thomas M.; Grégoire, Yany - In: MIT sloan management review 52 (2010/11) 3, pp. 37-44
Persistent link: https://www.econbiz.de/10009008560
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CUSTOMER SERVICE - When Unhappy Customers Strike Back on the Internet
Tripp, Thomas M; Grégoire, Yany - In: MIT sloan management review 52 (2011) 3, pp. 37-45
Persistent link: https://www.econbiz.de/10008932719