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Creating New Markets Through Service Innovation - Incremental improvements in service offerings are not uncommon, but to generate new markets or reshape existing ones, executives m...
Berry, Leonard L.
;
Shankar, Venkatesh
;
Parish, Janet Turner
- In:
MIT sloan management review
47
(
2006
)
2
,
pp. 56-64
Persistent link: https://www.econbiz.de/10006228675
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