Carretta, Alessandro; Farina, Vincenzo; Schwizer, Paola - Volkswirtschaftliche Fakultät, … - 2007
improvements of banks involved appears, on the whole, disappointing and still hard to create benefits for customers. The reason … process and, on the other hand, on motivation and turnover of individuals. Set in Italian banking industry, this paper … for the banking industry (e.g., competencies, competition, customer, disclosure, human resources, innovation, risk) and on …