Safwan, Nadeem; Hunjra, Ahmed Imran; Ashfaq, Mohammad; … - Volkswirtschaftliche Fakultät, … - 2011
trust this airline or not, and are they satisfied or not? Further, this study measures the impact of cabin crew performance … and trust on customer satisfaction. The data was collected by distributing questionnaires to the domestic travelers of … performance of AIRBLUE and they trust on its service, but at the same time they have positive expectation that AIRBLUE would …