This chapter aims to provide a review of the literature on innovation in services and to focus on the analytical … and integration. The assimilation perspective analyses innovation in services just as innovation in manufacturing … services specificities and aims to capture innovation activity where the traditional (technologist or assimilation) gaze …

experience, affinity, expertise are displaying no significant impact upon the acceptance of word of mouth. …

satisfaction and services levels. Employee Engagement Surveys have gained importance among the companies and in this work the …

novel predictions of a decline in job finding rates with age and a decline in the variance of wages with experience that are …

This paper uses a novel experimental design to study the effect of hypothetical personal experience on the adoption of … probability of disasters, or learning of insurance benefits, but is driven mainly by the experience acquired in playing the … insurance game. Moreover, we find that, compared with experience with real disasters in the previous year, the hypothetical …

. The study concludes that experience and age of the workers have positive and significant impact on self …

We examine the effects of bidding experience on two groups of investors – individuals and institutions – in terms of … experience; and (4) greater experience is associated with more aggressive bid prices. These findings are consistent with naïve …

A classic argument in economics is that experience in the market place will eliminate mistakes and cognitive biases …. Internet auctions are a popular market were some bidders gather extensive experience. In a unique data set from a Scandinavian …. However, the so-called pseudo-endowment effect does not disappear. Regardless of their experience, bidders will be inclined to …