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Impact assessment of ATM on customer satisfaction of banks in Ghana:a case study of Kumasi,Ghana.
Boateng, Elliot; Amponsah, Mary; Serwaa-Adomako, Akosua - Volkswirtschaftliche Fakultät, … - 2014
Bank customers are selective with the banks to transact with since everyone wants the best service for their money. Asa … result, there is competition in the banking sector. Each bank wants to give quality services and products to keep up existing … transactions with bank employees in the banking halls has reduced due to Automated Teller Machines (ATM) provided for Ghanaians at …
Persistent link: https://www.econbiz.de/10011271328
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Measurement of Service Quality Perception and Customer Satisfaction in Islamic Banks of Pakistan: Evidence from Modified SERVQUAL Model
Ali, Muhammad; Raza, Syed Ali - Volkswirtschaftliche Fakultät, … - 2015
customers of Pakistan Islamic bank customers. This study employed a modified SERVQUAL model by introducing a unique dimension of … compliance in the context of service industry. Data were gathered from 450 walk-in customers of Islamic bank from the largest … importance of service quality aspects in maintaining the customer satisfaction in Islamic bank of Pakistan. In addition, the …
Persistent link: https://www.econbiz.de/10011272018
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Relationship between customer satisfaction and service quality of islamic banks
Akhtar, Muhammad Naeem; Hunjra, Ahmed Imran; Akbar, … - Volkswirtschaftliche Fakultät, … - 2010
This study highlights the level of customer awareness about Islamic banks and determines the relationship between service quality and customer satisfaction with respect to Islamic banks. The survey based approach is used to collect the necessary data. 167 questionnaires were processed for the...
Persistent link: https://www.econbiz.de/10011109305
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Factors affecting to select Islamic Credit Cards in Pakistan: The TRA Model
Ali, Muhammad; Raza, Syed Ali - Volkswirtschaftliche Fakultät, … - 2015
Theory of Reasoned Action (TRA) model. In general, bank customers generally aware of credit card facility, but the leading … influential factor to predict the selection of an Islamic credit card. It is recommended that, Islamic bank should educate their …
Persistent link: https://www.econbiz.de/10011271686
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Basel Accords and Islamic finance with special reference to Malaysia
Hasan, Zubair - Volkswirtschaftliche Fakultät, … - 2014
Committee on Banking Supervision (BCBS), an organ of the Bank for International Settlements (BIS) developed what are known as …
Persistent link: https://www.econbiz.de/10011260566
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تفعيل دور التمويل الإسلامي في تنمية المشروعات الصغيرة والمتوسطة
Elasrag, Hussein - Volkswirtschaftliche Fakultät, … - 2011
Islamic finance is one of the fastest growing segments of global financial industry. In some countries, it has become systemically important and, in many others, it is too big to be ignored.. While it represents a small proportion of the global finance market (estimated at 1%-5% of global...
Persistent link: https://www.econbiz.de/10009353525
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Dubai financial crisis: causes, bailout and after - a case study
Hasan, Zubair - Volkswirtschaftliche Fakultät, … - 2010
This paper explains the circumstances that led Dubai to the current financial crisis that still lingers. It analyses the steps taken at various stages by the city state to ameliorate the situation including the bailout help the UAE Government eventually granted. It spotlights the role...
Persistent link: https://www.econbiz.de/10008693546
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Global Financial crisis and Islamic finance
Alasrag, Hussien - Volkswirtschaftliche Fakultät, … - 2010
The world economy is still suffering the crisis, considered the most severe since the Great Depression, where economic downturn at historic magnitude and many countries across the globe, irrespective of their development level, are still under strain dealing with this crisis. The severe global...
Persistent link: https://www.econbiz.de/10008536069
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Commodity murabaha: does it violate Islamic norms? Note
Hasan, Zubair - Volkswirtschaftliche Fakultät, … - 2008
Recently commodity murabaha has run into disrepute due to court decisions going against the use of this instrument in Islamic banks. This brief note argues that at fault has been the structure of contracts and the excessive use of the instrument. In principle, commodity murabaha is doubtless...
Persistent link: https://www.econbiz.de/10005621280
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Principals of the Islamic finance:A focus on project finance
Elasrag, hussein - Volkswirtschaftliche Fakultät, … - 2011
Islamic finance is one of the fastest growing segments of global financial industry. In some countries, it has become systemically important and, in many others, it is too big to be ignored.Islamic finance is based on shariah, an Arabic term that often is translated to “Islamic law.”Shariah...
Persistent link: https://www.econbiz.de/10009004213