products and building a competitive advantage in tourism. The purpose of this study was to assess customers' expectations and … perceptions of service provided by travel agents, and to discover how the service factors were related to overall satisfaction … of regression analysis of these five factors of the service quality indicated that overall customer satisfaction was …

, familial situation, qualification, profession, income per capita”, travel characteristics and levels of satisfaction concerning …

of tourism image on quality perceived by tourists and on the satisfaction of them. This study was conducted with the … tourism image had effective role on behavioural variables and satisfaction. Perceived quality of the destination had a … positive influence on satisfaction as well as willingness to return. On the contrary, for cultural tourism image affected the …

Marketers have been working tirelessly to determine the factors that lead to customer satisfaction presuming that … customer satisfaction automatically leads to repeated customers. Service quality, customer satisfaction, customer loyalty and … quality alone doesn’t necessarily encourage customers to repeat their choices, but rather, “complete” customer satisfaction …

tourism and long-term economic growth. These studies have employed a variety of methodologies, models such as VAR, VECM, ARDL … Granger causality. This work shows that in the cases reviewed there is strong empirical evidence for the hypothesis of tourism …. Additionally, the study shows that the values of the elasticity of economic growth from tourism are significant different between …

region should be based on active and multilevel cooperation among operators of the local tourism business environment. It is … rather high level of inertia of local authorities in creating appropriate conditions for tourism business development, thus …

In recent decades, hotel companies based in the Balearic Islands have become the leaders of the Spanish tourism market … maintained with international tourism companies: foreign capital tour operators and hotel chains. This analysis includes the …