Narrow search
Showing 1 - 10 of 536
Cover Image
Customers’ adoption of electronic banking: An investigation on the commercial banking industry in Zimbabwe.
Makosana, Musa - Volkswirtschaftliche Fakultät, … - 2014
The advent of electronic banking offers banking firms a new frontier of opportunities and challenges. This study investigates how social factors, awareness, consumer perceptions and attitudes towards electronic banking influence the adoption of electronic banking in Zimbabwe. In Zimbabwe little...
Persistent link: https://www.econbiz.de/10011111241
Cover Image
The Structural Relationship Between Current and Capital Account Balance in India : A Time Series Analysis
Chakraborty, Debashis; Mukherjee, Jaydeep; Sinha, Tanaya - 2010
aftermath of the Southeast Asian crisis, the limitation of the liberal capital regime for a developing country like India is … often highlighted in the literature. However, the probable impact of introducing KAC on CAB in India generally is discussed … theoretically. Though some of the existing studies in India have earlier focused on this research question, they have done so by …
Persistent link: https://www.econbiz.de/10014194754
Cover Image
Socioeconomic Progress Across the Major Indian States : Converging or Diverging
Goli, Srinivas; Arokiasamy, P.; Reddy, Bheemeshwar - 2013
The purpose of this paper is to examine the progress in socioeconomic conditions across the major states of India by …
Persistent link: https://www.econbiz.de/10014154852
Cover Image
Service Sector Led Economic Growth in India and Some Measurement and Database Issues
Saikia, Dilip - 2017
In recent years there has been a rapid and sustained growth of the service sector in the Indian economy. But unfortunately, while the importance of the services is growing statistical data and other relevant information of the services are abysmally low. There are problems relating to the...
Persistent link: https://www.econbiz.de/10014187326
Cover Image
Impact assessment of ATM on customer satisfaction of banks in Ghana:a case study of Kumasi,Ghana.
Boateng, Elliot; Amponsah, Mary; Serwaa-Adomako, Akosua - Volkswirtschaftliche Fakultät, … - 2014
Bank customers are selective with the banks to transact with since everyone wants the best service for their money. Asa result, there is competition in the banking sector. Each bank wants to give quality services and products to keep up existing customers and broaden their customer base as well....
Persistent link: https://www.econbiz.de/10011271328
Cover Image
Measurement of Service Quality Perception and Customer Satisfaction in Islamic Banks of Pakistan: Evidence from Modified SERVQUAL Model
Ali, Muhammad; Raza, Syed Ali - Volkswirtschaftliche Fakultät, … - 2015
The aim of this study is to measure the relationship between the service quality and customer satisfaction among the customers of Pakistan Islamic bank customers. This study employed a modified SERVQUAL model by introducing a unique dimension of compliance in the context of service industry....
Persistent link: https://www.econbiz.de/10011272018
Cover Image
Impact of Service quality on customer satisfaction: a study of hotel industry of Faisalabad, Pakistan
Shafiq, Yasir; Shafique, Imran; Din, Muhammad Saadat; … - Volkswirtschaftliche Fakultät, … - 2013
The main purpose of this paper is to evaluate the hotels’ service quality through customer satisfaction. Theory tells us that if the customers are satisfied then the hotels are providing higher service quality. And also check that which dimensions of SERVPREF is need to be focused more in...
Persistent link: https://www.econbiz.de/10011259160
Cover Image
Analysis of customer satisfaction in services industry: A case study of private universities in Karachi, Pakistan
Waseem, S. Nazneen; Chhapra, Imran Umer; Bhutto, Shumaila - Volkswirtschaftliche Fakultät, … - 2014
The purpose of this study is to analyze which factors have influence on the satisfaction of customers in service sector which can ultimately affects organization’s profitability. This study attempts to examine the relationship between students’ satisfaction and others variables such as...
Persistent link: https://www.econbiz.de/10011259940
Cover Image
The impact of trust and cabin crew performance on customers’ satisfaction
Safwan, Nadeem; Hunjra, Ahmed Imran; Ashfaq, Mohammad; … - Volkswirtschaftliche Fakultät, … - 2011
In this research, the case of AIRBLUE has been taken to examine what people think about its performance, whether they trust this airline or not, and are they satisfied or not? Further, this study measures the impact of cabin crew performance and trust on customer satisfaction. The data was...
Persistent link: https://www.econbiz.de/10011260180
Cover Image
Modelli a Equazioni Strutturali per la Valutazione dell'Esperienza Universitaria nell'Ateneo Fiorentino
Parrini, Alessandro; Doretti, Marco; Lapini, Gabriele - Volkswirtschaftliche Fakultät, … - 2010
Every student who has studied at the University of Florence is supposed to fill in a questionnaire prepared by the interuniversity consortium "Almalaurea". This survey concerns the general quality of the college and makes it possible to express the level of satisfaction about many aspects of the...
Persistent link: https://www.econbiz.de/10011260892