An extended quality-driven efficiency-adjusted data envelopment analysis (QE-DEA) method is developed to measure the performance of service units. Performance is measured based on efficiency and users’ satisfaction. The extended QE-DEA method identifies as benchmarks only units that are...

Abstract Purpose - Recent OECD (2010, 2011) reports argue that eco-innovation is the key to realising growth. The purpose of this paper is to analyse the drivers of eco-innovation and to compare the impact of eco-innovation and non-eco-innovation on firm performance. The paper provides insights...

In an era in which accountability, cost effectiveness and impact orientation are at premium, Research and Technological Organisations are under pressure not only to improve their performance but also to be able to demonstrate this improvement. This pressure is particularly hard-felt by...

The Private Sector Development Project (PSDP) was a culmination of the renewed commitment of the Government of Ghana to accelerate the pace of development of Ghana’s private sector. The project was also a direct result of the Business Community’s own assessment of Lingering issues which...

The Council for Scientific and Industrial Research (CSIR) Ghana, together with the Natural Resources Institute of the United Kingdom and with input from the Ghana Institute of Management and Public Administration convened a one-day Policy Dialogue Forum on “Broadening Monitoring and Evaluation...

We present here a case study of an organization within the U.S. Navy that created a new organizational construct and performance management system. We explore the issues faced by naval leaders as they attempt to use their performance information to make resource allocation decisions at the...

We witness an economic crisis without precedent that affects every area of our existence, rich and poor, at a global scale. The noise of financial crisis makes us no longer perceive other crises, which no one seems ready to accept them, namely a crisis of values that proliferate in our society....

The national accounts is commonly known by its key-aggregates (e.g. GDP and saving) and their role in public debate and decision-making. However, the national accounts plays many different roles for many different uses. This paper provides an overview of the development of these roles and uses...

Subordinated to performance management, Business Intelligence approaches help firms to optimize business performance. Key performance indicators will be added to the multidimensional model grounding the performance perspectives. With respect to the Business Intelligence value chain, a...

Business Intelligence (BI) is unanimous considered the art of gaining business advantage from data; therefore BI systems and infrastructures must integrate disparate data sources into a single coherent framework for real-time reporting and detailed analysis within the extended enterprise. Also...