This study identifies some of the critical service encounters that the outpatients undergo in a health care facility and investigates whether the service encounter related process quality as perceived by the patients leads to patient satisfaction, repeat visit, and recommendation intentions....

The article tries to answer the research question: What is the potential additive effect on employee satisfaction and overall company performance when using managerial coaching model and its activities? The purpose of the article has been to form a model of managerial coaching and of the...

The purpose of the paper is to show the influence of process organization on employee satisfaction and to indicate the directions for improving the operations success in the chosen company. A quantitative research has been carried out for this purpose with the help of a standardized...