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~isPartOf:"Management, Prozessgestaltung, Kundenperspektive"
~person:"Bruhn, Manfred"
~person:"Kowalkowski, Christian"
~subject:"Productivity"
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Dienstleistungsproduktivität : Einführung in die theoretischen und praktischen Problemstellungen (Band 1)
Bruhn, Manfred
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Hadwich, Karsten
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2011
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