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Bulgarian Wines
Bainbridge, Stephen; Roe, Aidan - In: Management Decision 32 (1994) 3, pp. 19-24
Bulgarian wine made a dramatic and successful entry into the UK wine market in the 1980s and led a revolution in wine drinking in the UK. Charts the strategies employed, and the relative success achieved, by the state‐controlled Bulgarian wine industry in entering the UK and other EC markets....
Persistent link: https://www.econbiz.de/10014933608
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Deming: a new philosophy or another voice?
Washbush, John B. - In: Management Decision 40 (2002) 10, pp. 1029-1036
This article questions the widely held proposition that the management philosophy of W. Edwards Deming, with its focus … on quality improvement and pragmatic thinking, is a new conceptual paradigm which renders previous management thought …, particularly that represented by the scientific management concepts of Frederick W. Taylor, obsolete and wrong‐headed. A closer …
Persistent link: https://www.econbiz.de/10014932344
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Customer satisfaction: the historical perspective
Reis, Dayr; Pena, Leticia; Lopes, Paulo A. - In: Management Decision 41 (2003) 2, pp. 195-198
Successful firms are making a concerted effort to develop closer ties to their customers. However, the customer has not always been king. By describing the dialectic character of customer service and tracing it back in history, this paper provides some of the knowledge necessary to explain its...
Persistent link: https://www.econbiz.de/10014932361
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Crazy days call for crazy ways? Narrating Tom Peters
Collins, David; Watkins, Ceri - In: Management Decision 44 (2006) 5, pp. 658-673
Purpose – The purpose of this paper is to offer a critical review of the work of Tom Peters. Design/methodology/approach – Notes a degree of narrative experimentation in the works of Tom Peters. Offers a narrative typology to describe this narrative change, suggests a number of reasons for...
Persistent link: https://www.econbiz.de/10014932674
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A framework for quality management practices in strategic alliances
Mellat‐Parast, Mahour; Digman, Lester A. - In: Management Decision 45 (2007) 4, pp. 802-818
Purpose – This paper aims to investigate the role of quality management (QM) practices in the success of strategic … inter‐organizational competitive advantage is proposed, which attempts to address the concept of quality management in … success of strategic alliances. The proposed model, while integrating elements of quality management and strategic alliances …
Persistent link: https://www.econbiz.de/10014932770
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An exploratory study of the reasons for the collapse of contemporary companies and their link with the concept of quality
Marwa, Simmy; Zairi, Mohamed - In: Management Decision 46 (2008) 9, pp. 1342-1370
quality management. A literature review and global web search of corporate demises is then conducted. Actual causes of … prioritise the concept quality and by extension quality management more seriously than ever before. Originality/value – The line … management perspective, thereby broadening its understanding.  …
Persistent link: https://www.econbiz.de/10014932905
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Empowerment, the Cornerstone of Quality: Empowering Management in Innovative Organizations in the 1990s
Ripley, Robert E.; Ripley, Marie J. - In: Management Decision 30 (1992) 4
Quality empowering management is to the future of renewed worldwide competitiveness what quality control, participative … management programmes and zero defects were to quality improvement. Empowerment holds that promoting employee involvement … management is a ew responsibility and a radical change in style of management and change in culture requiring new methods and …
Persistent link: https://www.econbiz.de/10014933511
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Towards a stoic interpretation of controllability
Pesqueux, Yvon - In: Management Decision 38 (2000) 1, pp. 5-12
Ethics – both within philosophy and in the new disciplines of “applied ethics” and “business ethics” – is a vogue subject these days and, as such, calls for a few cautionary words. The resurgence of ethics has engendered two main schools of criticism: one which sees it as a passing...
Persistent link: https://www.econbiz.de/10014932159
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Business improvement through quality management systems
van der Wiele, Ton; Dale, Barrie; Williams, Roger - In: Management Decision 38 (2000) 1, pp. 19-23
model, as two examples of management fads which have survived for a long period of time. The literature suggests that two …
Persistent link: https://www.econbiz.de/10014932161
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Managers as kings: Shakespeare on modern leadership
Egan, Michael - In: Management Decision 38 (2000) 5, pp. 315-327
Discusses Shakespeare’s Chronicles and their links to organizational behaviour. Highlights lessons from history for those seeking to exercise power successfully and manage both individuals and groups.
Persistent link: https://www.econbiz.de/10014932178