, therefore, requires a focused set of twenty‐first century management rules. Rules focused on intangible, relationship asset …

emerged, with management consultants fuelling the process. Seeks to make sense of the processes through which consultancy … management consultants working within a privatised public utility, the arly findings from this research suggest that the …

had the total commitment of top management. In the belief that excellence in customer service was the key to maintaining …, and improving market position, top management in the society undertook an intensive training programme in leadership as a …, management by walkabout, peer/subordinate relations, leadership and culture, as well as the leader as communicator, delegator …

As manufacturers contemplate changing or modifying outmoded operations systems, management must be aware of the key …) and manufacturing resource planning (MRP II), rely on an essential feature – total employee involvement. Management must …

Accuses management of repeatedly substituting bureaucracy and complex reporting and control systems for the things that … ineffectual, it is positively damaging to organizations. Short cases in the areas of quality management, customer satisfaction … management, and personal appraisal and development systems are given to support this argument. Concludes with a list of symptoms …

further research into this aspect of strategic management. Draws from the management literature to describe the causes and …

successful. Points out that this demands effective information management at a number of distinct levels, and the ability of the … need to be changed simultaneously. Concludes that the process of competence management must be underpinned by robust …

Investigates the management of change in a UK manufacturing company and reports data gathered from two sources within … changes in human resource management have included the formalization of issues such as training, the introduction of a novel …