Purpose – The purpose of this paper is to develop a deeper understanding of the role of the balanced scorecard in strategy implementation. Design/methodology/approach – This paper provides a review of strategy implementation literature to identify the main inhibitors of successful strategy...

Purpose – This paper aims to propose a method to assist organisations to develop their causal models, as well as to understand them, and to propose systems thinking as a method to achieve these objectives. Design/methodology/approach – The paper starts with a review of the literature related...

Purpose The purpose of this paper is to further research on the Kaplan and Norton (1996) balanced scorecard (BSC) model after having discerned that previous work has so far neglected to explore the interrelationships between the model’s dimensions and the influence contextual factors may have....

Business performance measurement (BPM) is a fast evolving and diverse research field which features highly on the agenda of academics and practitioners from functions including general management, accounting, operations research, marketing, and human resources. Utilizing a citation analysis this...

Purpose – The purpose of this paper is to provide a new and systematic approach towards strategic foresight by combining traditional external scenarios (market‐based approach) with internal scenarios (resource‐based approach) into a future scorecard, which can be used to describe...

Purpose – The purpose of this research is to show a preliminary examination of the effects of the development of the causal model of the strategy in the implementation of the Balanced Scorecard. Studies on the Balanced Scorecard adoption show that many organizations that adopted the Balanced...

Purpose – The paper seeks to combine the uses of the balanced scorecard and hoshin kanri as integrative dynamic capabilities for the entire strategic management process. It aims to posit a model for the combination of these long‐ and short‐term organisational activities as a framework for...

Purpose – The purpose of this paper is to contribute to a better understanding of competitive strategy and performance measurement in the Malaysian context by applying a modified version of Conant et al 's generic strategy scale and categorizing Malaysian firms along the Miles and Snow...

Purpose The purpose of this paper is to explore the impact of a specific category of organizational values on organizational effectiveness. Specifically, the aim of the paper is twofold: to propose a metric scale for assessing the organizational values, and to find the impact that different...

Purpose – The purpose of this paper is to study the influence that balanced scorecard (BSC) adoption has on organizational climate, employees’ commitment, job satisfaction and job dedication. Design/methodology/approach – Data were collected using a questionnaire sent to the employees...