Appelbaum, Steven; Bartolomucci, Nicolas; Beaumier, Erika; … - In: Management Decision 42 (2004) 1, pp. 13-40
The case will test two hypotheses regarding three variables influencing the level of employee satisfaction and organizational citizenship at GAMMA, a manufacturer of plastics. Two hypotheses were developed from a review of the literature and initial results from exploratory research ( H1 :...