Ball, Kirstie; Carter, Chris - In: Management Decision 40 (2002) 6, pp. 552-565
During the last 20 years, there has been an explosion in the production and dissemination of a number of highly popular managerial concepts. These initiatives, such as TQM and BPR, highlight a number of themes. Refers to these new movements as “new managerialism”, supported by new...