Reviews 149 business‐to‐consumer (B2C) Web sites in nine countries and across five industries. One wanted to identify patterns that would allow one to draw conclusions about why companies chose to display data privacy policies on their Web sites. Presents an overview of the impact of...

Purpose – The purpose of this paper is to explore why corporations are forming corporate education partnerships with universities and the role of corporate education programmes. Design/methodology/approach – The paper presents the findings from quantitative research involving 79 senior...

Business performance measurement (BPM) is a fast evolving and diverse research field which features highly on the agenda of academics and practitioners from functions including general management, accounting, operations research, marketing, and human resources. Utilizing a citation analysis this...

Organisations devote time and effort to the development of strategic performance measurement (SPM) systems. Many articles have been written on how to design and implement this type of system. However, few studies have addressed the issue of why some organisations are better able to “manage...

The performance construct may be one of the most elusive in organization theory. Health care organizations are particularly complex owing to their dual lines of accountability, i.e. professional and administrative. This article examines the factors affecting performance indicator development and...

Argues that effective integrated performance management (IPM) needs both strategic and maturity alignment. The management literature focuses on strategic alignment; develops the concept of maturity alignment. Maturity alignment indicates that an organization must install the appropriate...

Performance measurement and the balanced scorecard is becoming ubiquitous. However, this paper will argue that some of the early work on performance measurement and management conducted in the early part of the twentieth century has been overlooked by more recent writers. In particular,...

Purpose – Although sales managers influence to a great extent their salespeople's outcomes, research examining the impact of leadership effectiveness and learning orientation in the sales department is limited. As such, an investigation of the impact of sales managers' learning values and...

Purpose – Daniel Defoe, best known as the author of Robinson Crusoe , was also an early entrepreneur who late in his life published a business text called The Complete English Tradesman. The purpose of this paper is to argue that The Complete English Tradesman should be given renewed...

Purpose – The purpose of this paper is to show the difficulty inherent in maintaining long‐term ethical behaviours in organisations. Such ethical behaviours are not always clearly identified in terms of their priorities, and interpretation methods (laws, directives, rating agencies)...