Purpose – The purpose of this paper is to carry out queuing analysis to analyse patient load in outpatient and inpatient services to facilitate more realistic resource planning. Design/methodology/approach – The paper adopts an analytical approach based on real life data (e.g. not a priori...

Considers computer simulation as a method for studying the behaviour of business systems under a variety of assumed conditions for analysing the simultaneous interaction of many variables to produce valuable insights into problems. Looks at how simulations can help to provide answers to complex...

Purpose – The purpose of this paper is to consider queuing systems where captive repeat customers select a service facility each period. Are people in such a distributed system, with limited information diffusion, able to approach optimal system performance? How are queues formed? How do...