Purpose: This paper analyses the voice of customers (VoCs) using a hybrid clustering multi-criteria decision-making (MCDM) approach. The proposed method serves as an efficient tool for how to approach multiple decision-making involving a large set of countrywide customer complaints in the...

Purpose: The selection of effective library software not only plays an important role for students, academic staff and the library staff but also helps an institution by having the library management system more centralized. Therefore, the aim of this study is to develop a multiple-criteria...

Purpose: The purpose of this paper is to develop a better understanding of how transportation system factors affect city housing markets. The goal was to show that identifying these factors alone is not enough without also examining their effects and variations according to the housing...

Purpose: The purpose of this paper is to discuss the advantage of a combinatory methodology presented in this study. The paper suggests that the comparison with results of previously developed methods is in high agreement. Design/methodology/approach: This paper introduces a combined compromise...