Human resource management’s challenge is to improve the balance among three competing quality targets: equity, flexibility and alignment. Management of these targets has improved through four historical periods: the pre‐industrial, paternalist, bureaucratic and high performance. There always...

Organizing new service development is an important topic for decision makers in service firms, since continuous innovation is expected to pay off. Although the literature on organizing new service development has grown rapidly over the last decade, the numerous publications are highly...

Purpose – To provide an overview of the history, evolution, and existing research on continuous improvement. Design/methodology/approach – Extensive review of the literature. Findings – This paper provides an overview of continuous improvement, its inception, how it evolved into...

Purpose – This paper aims to understand how an external assessment of resources, activities and performance contributes to continuously develop capabilities for business schools. Design/methodology/approach – The EQUIS accreditation framework is reorganized into a capability‐based model...

Purpose – This paper aims to explore the practice of quality management framework as a strategic tool for public management. Design/methodology/approach – The paper starts with a basic process‐based model; it then enhances the model with the quality management principles for continuous...

Remarkable improvements in results achieved during the past decade by some US manufacturing companies show the crucial role played in these companies by quality teams which we can call improvement support systems (ISS). The team infrastructure is modelled here in terms of a three‐stage...

Purpose – The purpose of this paper is to study the relationship between accuracy and conscientiousness among people working in a tidy/messy work environment. Design/methodology/approach – A laboratory experiment was conducted, where participants performing a simple task in a highly...