Showing 1 - 10 of 90
Purpose – This paper seeks to present an interview with Edward de Bono who is widely regarded as the father of lateral thinking and a leading authority in the direct teaching of thinking as a skill, describing how his medical background inspired his understanding of the brain as a...
Persistent link: https://www.econbiz.de/10014932786
Purpose – This study aims to examine organizational factors (i.e. top management support, training and education … and understood by the entire company. Finally it is also illustrated that adequate training and education pertaining to … implementation. Originality/value – This study examines how organizational factors, namely top management support, training and …
Persistent link: https://www.econbiz.de/10014933165
Policy makers, providers and consumers of education have collaborated in the evolution of a self‐regulating, artificial … market in education which is losing its purpose. All the players have tricked themselves into believing that the route to a … new land of opportunity, is via factory‐based, organised education. This form of education has left society en masse …
Persistent link: https://www.econbiz.de/10014933930
Dr W.A. Shewhart, “founder” of the modern quality movement and inventor of the control chart, was greatly influenced by …
Persistent link: https://www.econbiz.de/10014932411
Purpose – To provide an overview of the history, evolution, and existing research on continuous improvement. Design/methodology/approach – Extensive review of the literature. Findings – This paper provides an overview of continuous improvement, its inception, how it evolved into...
Persistent link: https://www.econbiz.de/10014932583
Purpose – Provides an summary of the workshop and discussions held by Management Decision at the 2005 Academy of Management annual conference. Design/methodology/approach – Reports on the discussions that took place amongst the four work groups on the following subjects: qualitative versus...
Persistent link: https://www.econbiz.de/10014932630
of quality. Design/methodology/research – The paper is informed by a review of literature on corporate collapse and … quality management. A literature review and global web search of corporate demises is then conducted. Actual causes of …/dissimilarities. The link between causes of corporate demise and the concept of quality is then explored and appropriate implications and …
Persistent link: https://www.econbiz.de/10014932905
Purpose – The purpose of this paper is to gain an insight about the strategy of diversification adopted by the company, Prime Technology, to increase its profits. The study is made so as to understand the essential aspects which any firm should consider before deciding to venture into a new...
Persistent link: https://www.econbiz.de/10014933042
Purpose – This paper is intended to offer a practical perspective on how to achieve high quality of decisions. Design … to ensure high quality decisions because they help the decision maker ensure that few if any relevant issues are ignored …. Practical implications – The practical implications of the regular use of meaningful guidelines lies with the decision quality …
Persistent link: https://www.econbiz.de/10014933154
The authors have constructed a model which breaks down customer contact in consuming a service into six steps: search, arrival, pre‐contact, contact, withdrawal, follow‐up. They argue that this “journey” should be mapped out by service organisations and the key points carefully managed.
Persistent link: https://www.econbiz.de/10014933389