A key success factor for any organisation is the effective management and control of its overhead resources and costs. Direct costs usually receive close management scrutiny – especially labour costs, which typically account for only 10 per cent of total costs, compared with 40 per cent...

Aims to increase the knowledge about benefits and drawbacks when a service firm implements activity‐based cost systems as a managerial tool for calculating the costs of different services. States that an activity‐based costing system has its starting‐point in a customer′s total perceived...