’s largest experiment in empowerment went awry, however. A state‐supported neo‐Taylorism with a “thinking tank” and a separate … “working tank,” evolved which represented little real empowerment. By the 1980s, self‐management had become an impotent … lessons for understanding and managing empowerment efforts today.  …

consistently attainable. Education and research should firmly alter its focus to concentrate on empowerment, a concept that has … understanding of empowerment (while instructing students/practitioners with our current knowledge), than by continuing to devote … teaching people what we know about using and encouraging empowerment than what we do not know about leadership, as …

Purpose – This study seeks to investigate the impact of empowerment on both organizational citizenship behavior (OCB … influence, a dimension of empowerment, has a positive effect on supervisor‐rated OCB whereas attitude, the other dimension of … empowerment, has a positive impact on average check size per customer. In addition, OCB appears to be negatively related to …

management programmes and zero defects were to quality improvement. Empowerment holds that promoting employee involvement … empowers workers to perform as whole, thinking human beings. Empowerment is the glue by which the elements of customer focus …

Argues that real delegation and empowerment are skills which have to be learned. In the present turbulent environment …. Distinguishes between delegating work and delegating responsibility and suggests how successful empowerment can be achieved.  …

The introduction of employee empowerment through a self‐managed work teams programme into an organization further …

through inspirational leadership, empowerment in cross‐functional teams, and a customer‐focused corporate culture. People must …

A great deal has been written on the subject of empowerment of employees in the manufacturing industries, yet its … application in the services area is relatively under‐developed. Any rigorous examination of the literature shows that empowerment … employees and the organization. This paper outlines a contingency framework for the empowerment of contact service employees. It …