Purpose – This paper aims to test an interaction effects model that includes perceived community support, community satisfaction, and post‐adoption behaviours by analysing a social networking site called Tuenti. Inclusion of routinisation as a moderator allows, in particular, the overcoming...

Purpose Venting negative emotions on social networking sites (SNS) has become a growing phenomenon among dissatisfied customers. Drawing on social cognitive theory (SCT), the purpose of this paper is to explore the effects of personal outcome expectations and computer self-efficacy on the...

Regulatory efforts within the UK water industry in recent years have been predominated by the concern for measuring the cost efficiencies of the privatized companies. More recent regulatory work, however, has moved away from the assessment of performance on the strict basis of financial...

Purpose – The purpose of this research is twofold: to evaluate the performance of Spanish First‐Division soccer teams, comparing the sports results that they actually obtain with those that they should have obtained on the basis of their potential, and to propose a future course of action....

Purpose – The purpose of this paper is to analyze the impact of privatization on the efficiency of five of the biggest Spanish state‐owned companies: Repsol, Iberia, Endesa, Telefónica and REE, which enjoy monopoly status in sectors like energy, telecommunications and air transport....

Practical and useful guidance is given to those undertaking management research; and advice is given on how to manage the practicalities of the research project. Particular emphasis is placed on applied and action research culminating in implementation of findings within an organisational...

Purpose – The purpose of this paper is to detect different behavioral groups and the dominant patterns of customer shifts between segments of different values over time. Design/methodology/approach – A new hybrid methodology is presented based on clustering techniques and mining top- k and...