Purpose – Small to medium‐sized enterprises (SMEs) continue to make a major contribution to the Australian economy. However, research into organisational processes within SMEs has been limited to date. This study aims to examine the links between communication processes and organisational...

Purpose – This purpose of this paper is to examine and test the effects of human capital, organization capital, and social capital on knowledge productivity and the interactive effects between intellectual capital and knowledge productivity. Design/methodology/approach – The study adopts...

Purpose – This paper aims to examine the role of social capital as a strategic decision aid in small and medium sized enterprises (SMEs) in different service sectors. Design/methodology/approach – Data on 434 strategic decisions in service SMEs was gathered through computer‐aided telephone...

Purpose – This paper aims to analyze the role played by two dimensions of entrepreneurs' private social capital in the survival, growth and innovativeness of entrepreneurial service ventures: local size and preferential attachment degree. Design/methodology/approach – Data were collected by...

Purpose – This research seeks to provide guidance for the global manager by determining the manner through which social interaction influences service quality evaluation. Furthermore, the paper aims to explore the function of economic development in altering the role of social relationships in...

Purpose – The aim of this paper is to evaluate the human capital and social capital of managers and the influence of these attributes on the performance of small and medium-sized Portuguese companies. Design/methodology/approach – The structural modeling approach was applied to a sample of...

Purpose – The purpose of this paper is to provide a more robust understanding of how to deploy multiunit organizations’ dynamic capabilities (DCs) by examining the roles of embedded social (structural and relational) capital and knowledge archetype (exploitative and exploratory) learning....

Purpose – This study aims to examine whether the determinant factors of innovations broadly accepted for traditional firms – the personal traits of the entrepreneurs, the features of the firms and the environment – also influence innovation in social economy companies....