Kim, BeomCheol (Peter); Losekoot, Erwin; Milne, Simon - In: Management Decision 51 (2013) 4, pp. 781-794
Purpose – This study seeks to investigate the impact of empowerment on both organizational citizenship behavior (OCB … influence, a dimension of empowerment, has a positive effect on supervisor‐rated OCB whereas attitude, the other dimension of … empowerment, has a positive impact on average check size per customer. In addition, OCB appears to be negatively related to …