Purpose – The purpose of this paper is to understand what breaks trust in a customer supplier relationship and how to repair it. Design/methodology/approach – The approach takes a single case study to test the established theories on trust. It captures the circumstances and conditions of...

Purpose – The main purpose of this research is to find an optimal allocation of marketing budgets which maximizes customer equity in an uncertain environment. Since markets are naturally uncertain environments, the aim is to incorporate uncertainty into the model. Design/methodology/approach...

Purpose Based on the system of value chain theory, the purpose of this paper is to investigate the impact of social media usage on the performance and the entrepreneurial orientation of the organizations. Design/methodology/approach A total of 174 organizations responded to the survey. Findings...

Knowledge management is a rapidly growing, and rapidly changing discipline. While the link between knowledge assets and competitive advantage has been accepted for some time, it is not obvious how this translates into the techniques and software tools that are labelled as knowledge management...

The literature contains an ongoing debate concerning virtual or boundaryless organisations. This article suggests that virtual/boundaryless organisations are a logical continuation of the development of industrial organisation. We can see three important recurrent management characteristics...

Chester Barnard’s 1938 book The Functions of the Executive is re‐examined in the context of the emerging knowledge‐based dynamic theory of the firm. The key constructs and the underlying principles for Barnard’s functions of the “executive” and organization as a cooperative...

Building on the complexities of organizational knowledge creation the paper explores the alignment of knowledge management practices with the epistemological beliefs of individuals or groups in organizations. A pan‐European research project investigated individual’s philosophy about truth,...

During the past two decades a variety of reforms and projects under the mantle of public‐sector modernization were developed in order to achieve efficiency, effectiveness, economy and quality in service delivery. Despite the overwhelming consensus that public organizations must transform there...

Senior managers have shown an increasing interest in understanding and encouraging knowledge‐sharing behaviour in their organizations. However, very few empirical studies have examined senior managers’ perceptions of knowledge‐sharing behaviour. This study used Ajzen's theory of planned...

The division between academic knowledge and its relevance for practice is an enduring problem across many fields. Nowhere is this division more pronounced, and resolution of its negative features more required, than in academic management research and its relationship to management practice, for...