Human resources are the most important asset of any organization. Yet most organizations continue to arrange their people in work patterns that inhibit and limit their employees’ participation. Many companies have tried to move away from a traditional rigid organizational structure to a more...

Business process reengineering is the hottest trend in management. Done well, it delivers extraordinary gains in speed, productivity, and profitability. But process redesign is not always successful and almost always accompanied by pain or at least unpleasant side effects. Many companies have...