Mentoring is highly regarded as a career‐enhancing phenomenon necessary for any aspiring executive. Several debates within the literature have led to a lack of consistency regarding the definition of mentoring and a mentor, the functions of a mentor, and the various types of mentoring. It...

Purpose – The purpose of this paper is to explore the organizational mechanisms of call centers that are associated with a firm's combinative capabilities and that help to facilitate a firm's absorptive capacities. Design/methodology/approach – The study identifies mechanisms in terms of...

The area of engineering and managerial needs of companies are focused on, and how the often conflicting engineering, business and managerial demands can be developed into a successful long‐term relationship. The concept of career management and the way in which it can be promoted and...

Gives ten pointers for enhancing your career advancement. These suggestions explore traditional areas of promotability but with new, current answers to what to do to get promoted in the 1990s! Topics covered include performance, presence, priorities, problem solving, persuasion, empowerment,...

Impressions are potentially decisive. Preferment often accrues to individuals who succeed in creating “the right impression”, regardless of their competence or capacity for hard work. Explains the psychology of impression management and outlines some techniques for creating a powerful...

Corporate communications, or public relations (PR) has become an increasingly important function in business organisations. Yet little has been published on the role and function of communication executives. This paper reports an empirical study conducted in 20 British organisations with a focus...

Purpose – The purpose of this paper is to provide a multi‐criteria bidding evaluation model based on Istanbul 2010 PR selection problem to strike a balance among conflicting criteria and to aggregate opinions held by a group of decision makers. Design/methodology/approach – In the study,...

For decades, managers around the globe assumed that “crisis management” referred to the sudden appearance of a television reporter enquiring about an impropriety at company headquarters. The decade now ending has witnessed a broader definition of crisis management, as public expectations of...

Public relations is a management process. When an organisation decides to “go public”, the process becomes an essential aspect in influencing the success of the flotation. Views from a large number of PR consultancies, financial advisers, brokers and other related bodies have been used to...

Large public companies restructure themselves on a regular basis with the primary goals of achieving better financial performance and demonstrating responsiveness to shareholder interests. However, it is well know that such discontinuities typically result in great stress and confusion amongst...